Remote Customer Service Executive Job at Arcatron Mobility Private Limited

2 weeks ago

Remote, India CollegeSearch Full time ₹ 1,04,000 - ₹ 1,30,878 per year
About the Job

We are looking for two dynamic and customer-oriented professionals to join our team as customer experience & review management executives. The primary responsibility of this role is to engage with customers post-purchase to collect product reviews and feedback across online marketplaces like Amazon, Flipkart, and Google, while also managing buyer communications through marketplace platforms.

This role is crucial in shaping the brand's online reputation and improving product credibility through authentic and high-quality customer reviews.

Key responsibilities:

  1. Proactively reach out to customers post-purchase via call, message, or email to collect reviews for our products on Amazon, Flipkart, Google, and other platforms.
  2. Persuade customers to leave positive product reviews and guide them through the review submission process.
  3. Monitor and respond to messages in Amazon Buyer-Seller Messaging, ensuring timely, professional, and courteous replies.
  4. Handle negative customer experiences with empathy and escalate unresolved issues to relevant teams.
  5. Manage Amazon Feedback Manager and Google Review Feedback dashboard regularly to analyze and act on customer sentiments.
  6. Track and maintain review outreach logs using internal tools or Excel/CRM systems.
  7. Work closely with the customer support and product teams to understand recurring issues or praise from customer feedback.
  8. Suggest improvements to outreach scripts and call quality for better review conversion.
  9. Report daily/weekly progress on outreach metrics, review conversion rate, and customer sentiment trends.

Required Skills and Experience:

  1. 1–3 years of experience in customer engagement, preferably focused on collecting product reviews and managing post-purchase communication.
  2. Hands-on experience with Amazon Buyer Messages, Amazon Feedback Manager,
  3. Strong communication skills in English and Hindi (or relevant regional languages).
  4. Customer-first mindset with the ability to handle both positive and negative conversations with empathy and professionalism.
  5. Basic knowledge of Excel or Google Sheets for tracking communication and performance.
  6. Experience working in ecommerce, D2C, or marketplace environments is a plus.

Preferred Qualifications:

  1. Bachelor's degree in business, marketing, communications, or related field.
  2. Experience working in a product-based company in the health, wellness, fitness, electronics, or lifestyle category.

What We Offer:

  1. Competitive salary and performance-based incentives.
  2. Opportunity to work with a fast-growing brand with a strong online presence.
  3. Collaborative work culture and opportunities to grow within the organization.

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