Application Support Engineer

2 days ago

Bengaluru Chennai Hyderabad, India Artech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Applications Support Engineer - Tier 2

  • As an Application Support Engineer you'll provide front-line technical software support to customers, partners, and internal users and teams who use a variety of proprietary tools and applications, along with Salesforce CRM.
  • You'll triage support tickets from different queues, and work with customers to gather information and have the ability to triage and troubleshoot the issue that they're experiencing.
  • This includes driving an issue towards resolution, engaging with internal teams, and escalating cases when needed.
  • The candidate should have experience with identifying and diagnosing issues, a good grasp of web technologies, strong customer service instincts, and strong communication skills.

Role & responsibilities

Requirements:

  • BA/BS degree preferred, leaning towards a technical or analytical program such as engineering or math.
  • 2-3 years of prior experience of providing technical customer support for Cloud applications and web technologies.
  • Familiarity with Salesforce is a must; SQL is preferred.
  • Good to have knowledge CPQ/CLM
  • Strong analytical skills with detail-orientation and an innate ability to drive issues towards resolution.
  • The ability to dig deep to identify recurring or unknown issues; and provide root-cause analysis.
  • Strong customer support skills, and the intuitive ability to handle people well.
  • Must have excellent verbal and written communication, including strong documentation skills
  • Must be a team player with a passion to learn and adapt to a rapidly changing environment

Preferred candidate profile

Salesforce CRM and Salesforce Troubleshooting

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