Application Support Engineer

2 weeks ago

Bengaluru Chennai Hyderabad, India Artech Full time ₹ 80,000 - ₹ 1,20,000 per year

Applications Support Engineer - Tier 2

  • As an Application Support Engineer you'll provide front-line technical software support to customers, partners, and internal users and teams who use a variety of proprietary tools and applications, along with Salesforce CRM.
  • You'll triage support tickets from different queues, and work with customers to gather information and have the ability to triage and troubleshoot the issue that they're experiencing.
  • This includes driving an issue towards resolution, engaging with internal teams, and escalating cases when needed.
  • The candidate should have experience with identifying and diagnosing issues, a good grasp of web technologies, strong customer service instincts, and strong communication skills.

Role & responsibilities

Requirements:

  • BA/BS degree preferred, leaning towards a technical or analytical program such as engineering or math.
  • 2-3 years of prior experience of providing technical customer support for Cloud applications and web technologies.
  • Familiarity with Salesforce is a must; SQL is preferred.
  • Good to have knowledge CPQ/CLM
  • Strong analytical skills with detail-orientation and an innate ability to drive issues towards resolution.
  • The ability to dig deep to identify recurring or unknown issues; and provide root-cause analysis.
  • Strong customer support skills, and the intuitive ability to handle people well.
  • Must have excellent verbal and written communication, including strong documentation skills
  • Must be a team player with a passion to learn and adapt to a rapidly changing environment

Preferred candidate profile

Salesforce CRM and Salesforce Troubleshooting

  • Application Support Engineer

    2 weeks ago

    Bengaluru, Chennai, Hyderabad, India Advent Global Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Project Role : Application Support EngineerProject Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Network Security OperationsGood to have skills : NAMinimum 5 year(s) of experience is requiredEducational Qualification : 15...

  • Application Support Engineer

    2 weeks ago

    Hyderabad, India Coforge Full time

    Role: Application Support Engineer Key Skills: Data Application Support, SQL & ETL Experience: 7 - 10 years Location: Hyderabad We at Coforge are hiring Application Support Engineers with the following skillset: 7+ years of experience in Application Maintenance & Support, with a focus on data-driven systems. Experience of managing Cloud Data based...

  • Application Support Engineer

    2 weeks ago

    Hyderabad, India Coforge Full time

    Role: Application Support Engineer Key Skills: Data Application Support, SQL & ETL Experience: 7 - 10 years Location: Hyderabad We at Coforge are hiring Application Support Engineers with the following skillset: 7+ years of experience in Application Maintenance & Support, with a focus on data-driven systems. Experience of managing Cloud Data based...

  • Application Support Engineer

    5 days ago

    Hyderabad, India Stanley David And Associates (SDNA Global) Full time

    Job Description : Application Support : Application Support Engineer Band : : the Role :We are seeking an experienced Application Support Engineer with strong expertise in enterprise application support, observability, and AI/automation tools. The role requires managing large-scale production systems, improving support efficiency using automation, and...

  • Application Support Engineer

    2 weeks ago

    Hyderabad, India Coforge Full time

    Role: Application Support EngineerKey Skills: Data Application Support, SQL & ETLExperience: 7 - 10 yearsLocation: HyderabadWe at Coforge are hiring Application Support Engineers with the following skillset:7+ years of experience in Application Maintenance & Support, with a focus on data-driven systems.Experience of managing Cloud Data based applications...

  • Application Support Engineer

    3 weeks ago

    Hyderabad, India Coforge Full time

    Role: Application Support EngineerKey Skills: Data Application Support, SQL & ETLExperience: 7 - 10 yearsLocation: HyderabadWe at Coforge are hiring Application Support Engineers with the following skillset:7+ years of experience in Application Maintenance & Support, with a focus on data-driven systems.Experience of managing Cloud Data based applications...

  • Application Support Engineer

    1 week ago

    Chennai, Tamil Nadu, India Kaay Labs Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Role: Application Support EngineerLocation: ChennaiShift: 24/7 Rotational Shifts (including weekends)Employment Type: Full-timeRole & responsibilitiesJob Title:Tier 3 Application Support Engineer (24/7 Support) React, Serverless, AWSJob Description:We are looking for an experienced Tier 3 Application Support Engineer to join our clients global support...

  • Application Support Engineer

    2 weeks ago

    Chennai, India TivonaGlobal Technologies Full time

    We are looking for Application Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...

  • Application support engineer

    2 weeks ago

    Chennai, India TivonaGlobal Technologies Full time

    We are looking for Application Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...

  • Application Support Engineer

    2 weeks ago

    Chennai, India TivonaGlobal Technologies Full time

    We are looking for Application Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...