Opening for international Voice

2 days ago

Shillong, Meghalaya, India iMerit Technology Services Pvt. Ltd Full time ₹ 1,92,000 - ₹ 3,00,000 per year

Job Description: Blended Process – US Insurance Claim Verification

Location: Shillong

Shift Timing: Evening & Night Shift

Transportation: Provided during odd hours (up to 30 km radius)

For Applying for this role please fill this google form:

Role Overview

We are seeking experienced professionals to join our US Insurance Claim Verification team. This is a blended process role involving both voice and non-voice tasks, supporting US-based insurance operations. The ideal candidate will have prior experience in an international voice process, preferably in US-based operations, with strong communication and analytical skills.

Key Responsibilities

  • Handle outbound calls & chats for insurance claim verification with US clients.
  • Review, validate, and update claim-related information in internal systems.
  • Ensure all verification procedures adhere to US insurance compliance standards.
  • Communicate with clients professionally to gather or clarify claim details.
  • Perform data entry and documentation tasks accurately for non-voice requirements.
  • Follow process guidelines and SLA timelines to meet quality and productivity targets.
  • Coordinate with internal teams for claim resolution and escalation handling.

Required Skills & Qualifications

  • Minimum 1 year of experience in international voice process, preferably US process.
  • Excellent verbal and written communication skills in English.
  • Strong attention to detail and ability to work with accuracy under deadlines.
  • Willingness to work evening and night shifts from Shillong office premises.
  • Familiarity with US insurance claim procedures will be an added advantage.
  • Ability to handle blended process work (voice + non-voice).

Benefits

  • Transportation facility provided during odd hours (up to 30 km).
  • Competitive salary based on experience and skills.
  • Opportunity to work with a leading technology services company in a growing US insurance domain.

Job Types: Full-time, Permanent

Pay: ₹16, ₹25,000.00 per month

Benefits:

  • Commuter assistance
  • Health insurance
  • Life insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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