Centre Manager, Aadhaar Sewa Kendra- UIDAI Guwahati RO

4 days ago

Shillong, Meghalaya, India National Institute for Smart Government (NISG) Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Description:

Location: Meghalaya (East Khasi Hills)

* Graduate in any discipline.

* Retired Officers, Junior Commissioned Officers, or equivalent from Indian Army/ Indian Airforce/ Indian Navy/ Central Armed Police Forces (CAPF)/ Law Enforcement Agencies equivalent to Level 6 or above.

* Maximum age: 58 years as on date of application.

* Must have experience in team leadership

* Must have proficiency in MS Office

* Must have good communication, and problem-solving skills

* Desirable: familiarity with biometric systems and UIDAI ecosystem

* Desirable: fluency in regional language

* Manage daily functioning of the Aadhaar Seva Kendras under their jurisdiction.

* Ensure smooth conduct of Aadhaar enrolment, update, and other services in the Centres.

* Monitor day to day activities, staff attendance, performance, and scheduling.

* Conduct Aadhaar camps as per directions of RO

* Ensure compliance with UIDAIs Standard Operating Procedures (SOPs).

* Conduct regular quality checks to prevent errors and fraudulent enrolments/updates.

* Handle biometric exceptions and supervise rejections/ resubmissions.

* Conduct Internal audit every month as per checklist provided by UIDAI.

* Manage operators and supervisors at the center.

* Ensure operators are certified by UIDAI and maintain their certification status.

* Conduct training/refresher sessions as needed.

* Customer Service & Grievance Handling.

* Ensure prompt and courteous customer service.

* Resolve walk-in grievances or escalate complex issues to UIDAI officials.

* Assist ROs in conduct of field audits

* Maintain daily/weekly MIS reports on enrolments, updates, rejections, and system log.

* Maintain audit reports as per checklist provided by UIDAI

* Submit reports to UIDAI as per prescribed timelines.

* Oversee the working condition of devices like Aadhaar enrolment kits, and internet connectivity.

* Oversee Aadhaar centre operated by State/Central registrars.

* Coordinate with UIDAIs IT support team in case of technical issues.

* Ensuring of uptime of services and amenities as per ASK contract.

* Coordination with UIDAI Head Office and concerned RO.

* Any other task assigned by UIDAI

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