Team Lead

2 weeks ago

Bengaluru, Karnataka, India TSI - Transworld System, Inc Full time ₹ 5,00,000 - ₹ 15,00,000 per year

  • Please Note:

  • English language proficiency is requiredfor this role.

  • This is a full-time, work from office role.
  • This requires a U.S. schedule - India Night shift

TSI Recruitment:

Kindly carry your Updated resume and Photo ID proof.

Meet : HR – Nirmala

Contact: Nirmala

Work Location: This is a Work from Office position and location is Bangalore at:

3rd Floor, Block 12B, Pritech Park SEZ, Survey No.51-64/4, Bellandur, Village, Bldg 9A Rd,

Adarsh Palm Retreat, Bellandur, Bengaluru, Karnataka 560103

Build Your Future We are seeking a dynamic and experienced Voice or Team Leader to manage and mentor a team of International voice process professionals. The ideal candidate will drive performance, ensure quality service delivery, and foster a culture of continuous improvement and collaboration, as this is the new transition.

Why should you consider TSI (part of TSI family of companies)?

  • Paid training
  • Team-oriented work environment
  • Growth opportunity
  • Generous Incentive opportunity
  • Comprehensive benefits package available: including medical insurance/ ESIC, paid time off and paid holidays
  • Transport facility (Depends on policy and shift) - Transportation provided
  • Incentives
  • Working 5 days/week

In This Role, You Will:

  • Lead and supervise a team of voice agents to meet performance targets and service standards.
  • Monitor daily operations and ensure adherence to SLAs, KPIs, and compliance protocols.
  • Conduct regular coaching, feedback, and performance reviews to enhance team effectiveness.
  • Resolve escalated customer issues and support agents in complex interactions.
  • Develop and implement training programs to improve communication and customer handling skills.
  • Analyze team metrics to identify trends, gaps, and opportunities for improvement.
  • Foster a positive team environment and encourage professional growth.

Ideal Candidate Qualifications:

  • Bachelor's degree in any discipline.
  • Minimum 1–3 years of experience as a Team Leader in a International Voice process.
  • Strong command of English
  • Excellent communication, leadership, and conflict-resolution skills.
  • Proficiency in CRM tools and call centre software. (Not Mandatory).
  • Ability to work in a fast-paced, multi cultured environment.

Preferred Skills:

  • Team management and motivation
  • Quality assurance and coaching
  • Analytical thinking and problem-solving
  • Customer-centric mind-set

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

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