ams

2 days ago

Hyderabad, Telangana, India Apps Associates Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Job Title : Delivery Manager – Oracle AMS (EBS & Cloud)

Experience : 12–18 Years

Location : [Hyderabad/Remote/Hybrid]

Job Type : Full-time / Permanent

Department : Application Managed Services

Reporting To : Head of Delivery / Practice Director

Job Summary :

We are seeking an experienced and result-oriented Delivery Manager to oversee and manage multiple Oracle E-Business Suite (EBS) and Oracle Cloud Applications (ERP, SCM, HCM) support engagements. The ideal candidate will be responsible for end-to-end delivery management, stakeholder communication, SLA compliance, and people management across AMS engagements.

Key Responsibilities : Delivery Management :

  • Manage delivery of multiple AMS projects across Oracle EBS and Cloud (ERP, SCM, HCM).
  • Ensure adherence to SLAs, KPIs, and customer satisfaction parameters.
  • Monitor incident, problem, change, and service request management processes via ITSM tools (e.g., ServiceNow, Remedy, etc.).
  • Conduct regular operational reviews, governance meetings, and QBRs with clients.

Client Relationship Management :

  • Serve as the primary point of contact for client stakeholders for all delivery matters.
  • Build and maintain strong client relationships to foster trust and identify opportunities for account growth.
  • Drive customer satisfaction initiatives and service improvement plans.

Team & People Management :

  • Lead a cross-functional team of functional consultants, technical developers and offshore/onshore coordinators.
  • Manage resource planning, allocation, performance management, and upskilling initiatives.
  • Mentor and guide team leads and senior consultants in the delivery organization.

Process & Quality :

  • Ensure delivery processes align with ITIL and internal QA frameworks.
  • Implement continuous improvement practices and drive automation/efficiency initiatives.
  • Proactively manage risks and drive problem management to reduce ticket volumes.

Financial & Operational Oversight :

  • Track budget, effort burn, resource utilization, and profitability across engagements.
  • Participate in contract renewals and billing/invoicing coordination.
  • Support pre-sales for AMS opportunities by contributing to RFP responses, client presentations, and solutioning.

Required Skills & Experience :

  • 12–18 years of overall experience in Oracle Applications , with at least 5+ years in a delivery management role handling multiple AMS projects.
  • Strong functional understanding of Oracle EBS (Finance, SCM, HCM, etc.) and Oracle Cloud SaaS modules (ERP, SCM, HCM) .
  • Hands-on experience in AMS operations including SLA-based support, L2/L3 ticket management, CR handling, and release management.
  • Good understanding of ITIL processes – Incident, Problem, Change Management.
  • Experience with ITSM tools like ServiceNow, Jira, BMC Remedy, or equivalent.
  • Proven ability to manage geographically distributed teams and global clients.
  • Strong communication, stakeholder management, and escalation handling skills.
  • Having ITIL Certification is good

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