AMS - Delivery Manager

3 hours ago

Hyderabad, Telangana, India Apps Associates Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Description
Job Title: Delivery Manager – Oracle AMS (EBS & Cloud)

Experience: 12–18 Years
Location: [Hyderabad/Remote/Hybrid]
Job Type: Full-time / Permanent
Department: Application Managed Services
Reporting To: Head of Delivery / Practice Director


 
Job Summary:

We are seeking an experienced and result-oriented Delivery Manager to oversee and manage multiple Oracle E-Business Suite (EBS) and Oracle Cloud Applications (ERP, SCM, HCM) support engagements. The ideal candidate will be responsible for end-to-end delivery management, stakeholder communication, SLA compliance, and people management across AMS engagements.

Key Responsibilities: Delivery Management:
  • Manage delivery of multiple AMS projects across Oracle EBS and Cloud (ERP, SCM, HCM).
  • Ensure adherence to SLAs, KPIs, and customer satisfaction parameters.
  • Monitor incident, problem, change, and service request management processes via ITSM tools (e.g., ServiceNow, Remedy, etc.).
  • Conduct regular operational reviews, governance meetings, and QBRs with clients.
Client Relationship Management:
  • Serve as the primary point of contact for client stakeholders for all delivery matters.
  • Build and maintain strong client relationships to foster trust and identify opportunities for account growth.
  • Drive customer satisfaction initiatives and service improvement plans.
Team & People Management:
  • Lead a cross-functional team of functional consultants, technical developers and offshore/onshore coordinators.
  • Manage resource planning, allocation, performance management, and upskilling initiatives.
  • Mentor and guide team leads and senior consultants in the delivery organization.
Process & Quality:
  • Ensure delivery processes align with ITIL and internal QA frameworks.
  • Implement continuous improvement practices and drive automation/efficiency initiatives.
  • Proactively manage risks and drive problem management to reduce ticket volumes.
Financial & Operational Oversight:
  • Track budget, effort burn, resource utilization, and profitability across engagements.
  • Participate in contract renewals and billing/invoicing coordination.
  • Support pre-sales for AMS opportunities by contributing to RFP responses, client presentations, and solutioning.

 
Required Skills & Experience:
  • 12–18 years of overall experience in Oracle Applications, with at least 5+ years in a delivery management role handling multiple AMS projects.
  • Strong functional understanding of Oracle EBS (Finance, SCM, HCM, etc.) and Oracle Cloud SaaS modules (ERP, SCM, HCM) .
  • Hands-on experience in AMS operations including SLA-based support, L2/L3 ticket management, CR handling, and release management.
  • Good understanding of ITIL processes – Incident, Problem, Change Management.
  • Experience with ITSM tools like ServiceNow, Jira, BMC Remedy, or equivalent.
  • Proven ability to manage geographically distributed teams and global clients.
  • Strong communication, stakeholder management, and escalation handling skills.
  • Having ITIL Certification is good

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