SAP AMS Delivery Director

6 hours ago

Hyderabad, Telangana, India SELECCIÓN Consulting Full time ₹ 15,00,000 - ₹ 45,00,000 per year

SELECCION is an SAP service company, and we are a passionate global community dedicated to redefining the future of SAP services. Our mission is to deliver impactful solutions.

The future promises to be exciting—come and be a part of it.

Role: SAP- AMS Delivery Director

Experience: 15+ Years

Location: Preferably Hyderabad

We are looking for an experienced
SAP AMS Delivery Director
to lead end-to-end service delivery across clients. This includes service delivery governance, resource optimization, incident and problem management, smooth operation of SAP applications and ensuring customer satisfaction and continuous improvement. This role requires a strong background in SAP support models, stakeholder management, and continuous service improvement. The candidate will manage AMS teams, drive SLAs/KPIs, and ensure high-quality service delivery to clients.
This is a full-time opportunity. Contractors, please do not apply.

Key Responsibilities

  • Lead and manage
    SAP AMS (Application Management Services)
    operations across all AMS contracts.
  • Oversee
    incident, problem, and change management
    processes to ensure timely resolution and SLA compliance.
  • Serve as the
    primary point of contact
    for business and client stakeholders for AMS-related issues.
  • Handle
    escalations
    and ensure quick
    root-cause analysis
  • Conduct regular service review meetings and
    governance
    calls.
  • Monitor and track
    service delivery performance
    , ensuring adherence to defined SLAs, KPIs, and governance standards.
  • Coordinate with onshore/offshore teams
    , plan and optimize
    resource utilization across multiple clients to ensure effective utilization and support contractual coverage.
  • Coach and mentor team leads and consultants for
    performance and growth
    .
  • Drive
    Automation &
    service improvement initiatives
    , root cause analysis, and proactive problem prevention.
  • Support financial management of AMS contracts, including tracking effort, costs, profitability and renewals.
  • Ensure compliance with ITIL processes and
    best practices
    for SAP AMS delivery.
  • Ensure compliance with company policies, security and audit requirements.
  • Collaborate with project teams during rollouts, upgrades, and transition to steady-state support.
  • Prepare and deliver regular
    status reports, dashboards, and executive updates
    on service performance.

Required Qualifications

  • 15+ years of SAP experience
    with at least
    5+ years in AMS/Service Delivery Management
    .
  • Strong Understanding of SAP ecosystem (ECC, S/4HANA, Integrations)
  • Strong knowledge of
    SAP incident, problem, and change management processes
    .
  • Hands-on experience with
    ticketing tools
    (e.g., ServiceNow, Remedy, Solution Manager, Jira).
  • Proven track record in managing
    onshore/offshore support models
    .
  • Strong communication, leadership, and stakeholder management skills.
  • Familiarity with
    ITIL framework
    and best practices in AMS delivery.
  • Certified ITIL or PMP preferred

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