Brand Experience Director

ICONIQA MUMBAI is an upscale lifestyle hotel redefining hospitality with vibrant, immersive experiences. Nestled in the heart of Mumbai's airport hospitality district, our hotel blends cutting-edge design, world-class dining, and curated programming to create unforgettable guest moments.

The Role:

We're seeking a dynamic and creative Brand Experience Director to elevate our guest experience to new heights. Based at our Mumbai property, you'll act as the visionary behind our brand's experiential identity, curating thematic programming across our multiple bars and restaurants, serving as a concierge for extraordinary guest requests, and forging partnerships with like-minded brands. This role is perfect for a charismatic, innovative leader who thrives on creating memorable moments and has a pulse on lifestyle trends.

Key Responsibilities:

• Curate Guest Experiences: Design and execute unique, immersive experiences that align with the hotel's lifestyle brand, ensuring every guest interaction is memorable and on-brand.

• Thematic Programming: Develop and oversee creative programming across the hotel's bars, restaurants, and event spaces, infusing seasonal, cultural, or trend-driven themes to enhance guest engagement.

• Concierge Excellence: Act as a high-touch concierge, responding to unusual and bespoke guest requests with creativity, resourcefulness, and a solutions-oriented mindset.

• Brand Partnerships: Identify and cultivate collaborations with like-minded brands, influencers, and local tastemakers to amplify the hotel's presence and create exclusive offerings.

• Event Leadership: Plan and execute signature events, from pop-up dining experiences to live performances, ensuring alignment with the hotel's aesthetic and ethos.

• Guest Engagement: Build strong relationships with guests, anticipating their needs and personalizing their stays to foster loyalty and advocacy.

• Cross-Department Collaboration: Work closely with marketing, F&B, and operations teams to ensure seamless execution of experiences and consistent brand storytelling.

• Trend Awareness: Stay ahead of lifestyle, hospitality, and cultural trends to keep the hotel's offerings fresh, relevant, and innovative.

What We're Looking For:

Experience: 5+ years in hospitality, event planning, brand management, or experiential marketing, ideally within a lifestyle, members club, or boutique hotel environment.

Skills:

◦ Exceptional creativity and storytelling ability to craft unique experiences.

◦ Strong networking and relationship-building skills to secure brand partnerships.

◦ Outstanding communication and interpersonal skills to engage with diverse guests and stakeholders.

◦ Proven ability to manage multiple projects and deliver under tight timelines.

◦ Deep understanding of lifestyle, F&B, and cultural trends.

Personality: Charismatic, resourceful, and adaptable, with a passion for hospitality and a knack for thinking outside the box.

Bonus Points: Existing relationships with local or global brands, artists, or influencers; experience in concierge services or event production.

Why Join Us?

• Be part of a forward-thinking hotel redefining the guest experience.

• Lead creative initiatives in a vibrant, trend-setting environment.

• Collaborate with a passionate team dedicated to excellence and innovation.

• Competitive salary, benefits, and opportunities for growth within our brand.

How to Apply:

Ready to create extraordinary moments? Send your resume, a cover letter detailing your vision for curating guest experiences, and examples of past projects or partnerships to

We are an equal opportunity employer and celebrate diversity in all its forms. Join us in shaping the future of lifestyle hospitality