Senior Manager
1 day ago
CLINIMINDS IS RECRUITING FOR LEADING US BASED PHARMACOVIGIALNCE COMPANY
Role & responsibilities
- Respond to inquiries and complaints from HCPs, pharmacies, distributors, consumers, and Sales Representatives. Investigate, document, and ensure accurate responses on the appropriate forms/databases.
- Determine if inquiries require further investigation, triaging complaints or adverse events according to Drug Safety and Quality Assurance Protocols.
- Manage client expectations to ensure satisfaction and meet or exceed deliverables.
- Assist in process-related and administrative work, including maintaining compliance for client-specific documents and folders.
- Act as the primary contact point for project-related matters, both for the client and internally.
- Escalation management Respond to internal, client, or third-party escalations effectively.
- Assist with billing reconciliation and monthly reports.
- Update and create standard response letters and FAQs to ensure all information is accurate and up to date.
Preferred candidate profile
- Minimum 6 years of experience in Medical Information (MICC).
- Strong expertise in Pharmacovigilance
- Candidate should be able to work in night shift (US morning shift)
- Experience in managing medical information operations and leading teams
- English and French language proficiency (both written and spoken) is mandatory
- Healthcare professional background (e.g., Pharmacist, Doctor, or similar)
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