Senior Manager

2 days ago

Noida, Uttar Pradesh, India Cliniminds Full time

CLINIMINDS IS RECRUITING FOR LEADING US BASED PHARMACOVIGIALNCE COMPANY

Role & responsibilities

  • Respond to inquiries and complaints from HCPs, pharmacies, distributors, consumers, and Sales Representatives. Investigate, document, and ensure accurate responses on the appropriate forms/databases.
  • Determine if inquiries require further investigation, triaging complaints or adverse events according to Drug Safety and Quality Assurance Protocols.
  • Manage client expectations to ensure satisfaction and meet or exceed deliverables.
  • Assist in process-related and administrative work, including maintaining compliance for client-specific documents and folders.
  • Act as the primary contact point for project-related matters, both for the client and internally.
  • Escalation management Respond to internal, client, or third-party escalations effectively.
  • Assist with billing reconciliation and monthly reports.
  • Update and create standard response letters and FAQs to ensure all information is accurate and up to date.

Preferred candidate profile

  • Minimum 6 years of experience in Medical Information (MICC).
  • Strong expertise in Pharmacovigilance
  • Candidate should be able to work in night shift (US morning shift)
  • Experience in managing medical information operations and leading teams
  • English and French language proficiency (both written and spoken) is mandatory
  • Healthcare professional background (e.g., Pharmacist, Doctor, or similar)

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