Senior Executive Sales Coordinator

3 days ago

Kolkata, West Bengal, India Conscia Hr Advisory Full time

Job Position: Senior Executive - Sales SupportCTC: Rs. 3 to 5 lakhs per annumLocation: KolkataReporting to: Sales Manager

Company Overview: Bajaj Industries is a precision engineering company with focused & niche production of a range of PINS / PINNED PRODUCTS & mechanical components for textile & other industries. The range is ever expanding & its products are exported to companies all over the world apart from leading companies in India.

Job Summary:

We are looking for a senior professional with extensive experience in customer coordination and sales support

The ideal candidate should have strong communication skills, attention to detail, and the ability to work independently or as part of a team.

Key Responsibilities

  • Respond promptly to customer inquiries via email, phone, and other channels (both domestic and international).
  • Coordinate with the production and logistics teams to ensure timely delivery of orders.
  • Prepare and issue quotations, sales orders, invoices, and shipping documents.
  • Maintain accurate records of customer interactions, sales activities, and orders in the CRM system.
  • Provide administrative support to the sales team, including follow-ups and documentation.
  • Assist in tracking and reporting sales performance metrics.
  • Coordinate with freight forwarders and couriers for export shipments and documentation
  • Manage and update price lists, customer master data, and product catalogs.
  • Provide after-sales support by handling customer complaints or feedback and forwarding them to the appropriate departments.

Requirements:

  • Bachelor's degree in Business Administration, Commerce, or a related field.
  • 5+ years of experience in a similar sales support or customer service role, preferably in a manufacturing/export-oriented business.
  • Knowledge of international trade practices and export documentation will be a strong advantage.
  • Proficiency in MS Office (Excel, Word, Outlook) and ERP/CRM systems.
  • Strong verbal and written communication skills in English.
  • Attention to detail, time management, and the ability to multitask.
  • A proactive and team-oriented mind set.
  • Excellent communication and customer service skills.
  • Ability to work independently and coordinate between multiple stakeholders.
  • Strong organizational and time-management skills.
  • Languages: English, Hindi and Bengali

Why Join Us?

  • Work with a leading exporter in a dynamic and growth-oriented environment.
  • Opportunity to interact with international clients and build global trade expertise.
  • Competitive salary package and performance-based incentives.

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