Customer Service Executive

2 days ago

Vadodara, Gujarat, India Cybeart Full time

About Cybeart

Cybeart is a global premium gaming and lifestyle brand headquartered in Canada with operations across India, Middle East, and North America. We create world-class gaming chairs and peripherals officially licensed by Warner Bros. - featuring franchises like Batman, Harry Potter, Game of Thrones, IPL Teams and more.

We're expanding fast and looking for a
hands-on Customer Service Executive.
Be the first line of communication for Cybeart's customers - ensuring quick, professional replies and helping build the foundation for a world-class customer experience process.

Role Description

  • Respond to customer queries across
    email, WhatsApp, Instagram, and marketplaces (Shopify/Amazon)
    .
  • Track all tickets daily and ensure every message gets a reply within 24 hours.
  • Maintain a
    customer issue log
    and share weekly reports with management.
  • Coordinate with the
    warehouse
    for replacements or tracking updates.
  • Work with
    Marketing
    to collect customer reviews and testimonials.
  • Support creation of
    FAQs and standard reply templates
    to speed up responses.
  • Suggest ideas for improving service, loyalty, and win-back strategies.

Qualifications

  • Minimum 2 years of experience with Customer Service
  • Have
    good written and spoken English
    (clear and polite communication).
  • Are comfortable writing short, professional messages and emails.
  • Are well-organized and can follow up on pending issues.
  • Have basic knowledge of
    Shopify, Gmail, Google Sheets or Excel
    (training will be provided).
  • Are proactive and want to grow with a global brand.

Why Join Cybeart

  • Work with a
    global premium brand
    (Canada, India, MEA).
  • Be part of a small, high-trust team where your ideas directly shape systems.
  • Learn everything about
    customer support, e-commerce tools, and CX automation
    from scratch.

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