International Customer Service Advisor

4 days ago

Mohali, Punjab, India cresta Kans Full time ₹ 20,000 - ₹ 40,000 per year

Job Title: International Customer Support Executive

Location: [Chandigarh / Mohali']

Job Type: Full-time

About the Role

We are looking for enthusiastic and customer-focused individuals to join our International Customer Support team. In this role, you will be the first point of contact for our global customers, providing timely and effective support to resolve queries, deliver exceptional service, and ensure customer satisfaction.

Key Responsibilities

  • Handle inbound/outbound calls, emails, and chat support for international clients.
  • Assist customers with product/service information, troubleshooting, and issue resolution.
  • Maintain a positive and professional attitude to enhance customer experience.
  • Escalate unresolved issues to appropriate departments as per process.
  • Document customer interactions and update CRM systems accurately.
  • Achieve daily/weekly performance metrics (CSAT, AHT, FCR, etc.).
  • Work in rotational shifts (including night shifts) as required.

Requirements

  • Minimum qualification: Graduate / 12th pass with relevant experience.
  • Excellent communication skills in English (verbal and written).
  • Strong customer-handling and problem-solving skills.
  • Ability to work in a fast-paced environment and under pressure.
  • Willingness to work in rotational shifts (including weekends and night shifts).
  • Prior experience in International BPO/Customer Support preferred but not mandatory.

What We Offer

  • 20,000 to 40,000 Salary with performance-based incentives.
  • Night Shift Allowances.
  • Cab Facilities for all employees.
  • Growth opportunities and career advancement.
  • Comprehensive training and development programs.
  • Dynamic and supportive work environment.

Job Types: Full-time, Permanent, Fresher

Pay: ₹20, ₹40,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

Speak with the employer

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