Quality control voice process

1 day ago

Mumbai, Maharashtra, India Hunarstreet Technologies Full time ₹ 3,00,000 - ₹ 9,00,000 per year
Job Title: Quality Control - Voice Process Location: Kanjurmarg

Job Summary: The Quality Control - Voice Process role is responsible for monitoring, evaluating, and providing feedback on the quality of customer interactions made by employees. The goal is to ensure that all customer interactions meet established quality standards, improve employee performance, and enhance customer satisfaction. Key Responsibilities: Call Monitoring: Listen to and assess recorded or live calls to evaluate employee performance based on predefined quality metrics such as communication skills, adherence to scripts, compliance with regulations, and resolution efficiency. Feedback and Coaching: Provide constructive feedback to employees, highlighting areas of improvement and recognizing high-quality performance. Reporting: Compile and maintain reports on call quality assessments, track performance trends, and suggest areas for improvement. Compliance: Ensure that all calls comply with company policies, legal requirements, and customer service standards. Calibration Sessions: Participate in calibration sessions with team leaders and managers to ensure consistency in evaluation methods and expectations. Training Recommendations: Collaborate with the training team to suggest training programs for employees based on quality assessment outcomes. Continuous Improvement: Identify common issues in customer interactions and provide input to improve processes, scripts, and customer experience. Customer Satisfaction: Work closely with the operations team to ensure customer satisfaction and service level agreements (SLAs) are met or exceeded. Qualifications: Experience: 1 to 2 years in a similar Quality Control role, preferably within the BPO, banking sales, or sales sector. Skills: Strong listening and analytical skills to evaluate calls accurately. Excellent communication and feedback delivery. Proficiency in quality assessment tools and CRM systems. Ability to work in a fast-paced environment and manage multiple tasks

  • International Voice Process

    2 weeks ago

    Navi Mumbai, Maharashtra, India Sutherland Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Job Description:We are hiring enthusiastic and customer-oriented individuals for (Work From Home) International Voice Process (Night Shift).This is a customer support role for Ecommerce/ Retail and Banking for Voice processKey Responsibilities:Provide high-quality voice-based support to international customers.Handle queries via phone, in a timely and...

  • Quality Control

    2 days ago

    Mumbai, Maharashtra, India DC Consultants Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Description:Job Summary:The Quality Control Executive is responsible for inspecting, testing, and ensuring that all electrical switch and socket products meet defined quality standards and customer specifications. This role involves supervising in-process and final product checks, maintaining documentation, and ensuring compliance with BIS/ISI standards...

  • Process Control

    2 weeks ago

    Navi Mumbai, Maharashtra, India Yes Bank Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Title :- Process Control, Compliance & Re-engineeringBusiness Unit :- Contact CenterSub Business Unit :- Phone BankingLocation :- Airoli ( Navi Mumbai )Strategy and Planning To build and maintain a robust framework of process controls and compliance mechanisms that ensure regulatory adherence, operational efficiency, and a consistent, high-quality...

  • International Voice Process

    2 days ago

    Navi Mumbai, Maharashtra, India Sutherland Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job Description:We are hiring enthusiastic and customer-oriented individuals for our International Voice Process (Night Shift).This is a blended customer support role involving voice, chat, and email communication with international clients.Key Responsibilities:Provide high-quality voice-based support to international customers.Handle queries via phone,...

  • Quality Control Executive

    1 week ago

    Mumbai, Maharashtra, India HVL PEST CONTROL SERVICES Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Conduct regular audits and inspections* Ensure compliance with quality standards* Collaborate with production team on improvement initiatives* Monitor KPIs and report findingsProvident fundHealth insuranceAnnual bonus

  • Hiring For Voice Process

    2 weeks ago

    Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    TECH MAHINDRA - HIRING FOR VOICE Process -EXPERIENCEDKey Responsibilities:Voice ProcessProvide excellent customer service to clients across different time zonesResolve customer queries effectively and efficientlyDemonstrate strong communication and interpersonal skillsLOCATION : MumbaiNOTE- ONLY MUMBAI CANDIDATES CAN APPLYEligibility:- Graduate/Undergraduate...

  • Non Voice process

    2 days ago

    Mumbai, Maharashtra, India JoulestoWatts Business Solutions Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionJoulestoWatts Business Solutions, headquartered in Texas, USA, is a leading global IT services and consulting company with over 5500 professionals. Serving 300+ respected clients across 8 countries, the company delivers innovative and tailored solutions across a range of industries. Recognized as a certified Great Place to Work (GPTW),...

  • Voice Process Executive

    1 week ago

    Mumbai, Maharashtra, India Medusind Full time ₹ 40,000 - ₹ 60,000 per year

    Role & responsibilitiesOutbound calls to insurances for claim status and eligibility verification.Denial documentation and further action.Calling the insurance carriers based on the appointment received by the clients.Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client...

  • Hiring For Voice Process

    2 days ago

    Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 3,35,000 - ₹ 5,50,000 per year

    TECH MAHINDRA - Hiring for International Voice Process EXPERIENCEDKey Responsibilities:Voice Process/Chat ProcessProvide excellent customer service to clients across different time zonesResolve customer queries effectively and efficientlyDemonstrate strong communication and interpersonal skillsLOCATION : MumbaiNOTE- ONLY MUMBAI CANDIDATES CAN...

  • Hiring For Voice Process

    2 days ago

    Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 3,35,000 - ₹ 5,50,000 per year

    TECH MAHINDRA - Hiring for International Voice Process EXPERIENCEDKey Responsibilities:Voice Process/Chat ProcessProvide excellent customer service to clients across different time zonesResolve customer queries effectively and efficientlyDemonstrate strong communication and interpersonal skillsLOCATION : MumbaiNOTE- ONLY MUMBAI CANDIDATES CAN...