Quality control voice process

5 hours ago

Mumbai, Maharashtra, India Hunarstreet Technologies Full time ₹ 4,00,000 - ₹ 6,00,000 per year
Job Title: Quality Control - Voice Process Location: Kanjurmarg

Job Summary: The Quality Control - Voice Process role is responsible for monitoring, evaluating, and providing feedback on the quality of customer interactions made by employees. The goal is to ensure that all customer interactions meet established quality standards, improve employee performance, and enhance customer satisfaction. Key Responsibilities: Call Monitoring: Listen to and assess recorded or live calls to evaluate employee performance based on predefined quality metrics such as communication skills, adherence to scripts, compliance with regulations, and resolution efficiency. Feedback and Coaching: Provide constructive feedback to employees, highlighting areas of improvement and recognizing high-quality performance. Reporting: Compile and maintain reports on call quality assessments, track performance trends, and suggest areas for improvement. Compliance: Ensure that all calls comply with company policies, legal requirements, and customer service standards. Calibration Sessions: Participate in calibration sessions with team leaders and managers to ensure consistency in evaluation methods and expectations. Training Recommendations: Collaborate with the training team to suggest training programs for employees based on quality assessment outcomes. Continuous Improvement: Identify common issues in customer interactions and provide input to improve processes, scripts, and customer experience. Customer Satisfaction: Work closely with the operations team to ensure customer satisfaction and service level agreements (SLAs) are met or exceeded. Qualifications: Experience: 1 to 2 years in a similar Quality Control role, preferably within the BPO, banking sales, or sales sector. Skills: Strong listening and analytical skills to evaluate calls accurately. Excellent communication and feedback delivery. Proficiency in quality assessment tools and CRM systems. Ability to work in a fast-paced environment and manage multiple tasks

  • Quality Analyst-International voice process

    15 hours ago

    Navi Mumbai, Maharashtra, India BROCUS IT SOLUTIONS PVT LTD Full time ₹ 30,000 - ₹ 50,000 per year

    Company DescriptionBROCUS IT SOLUTIONS PVT LTD, based in Navi Mumbai, is a leading provider of BPO services specializing in administrative back-office operations for major companies. Leveraging India's vast pool of talented English-speaking professionals and cost-effective solutions, the company addresses unique business needs to optimize processes and...

  • International Voice Process

    2 weeks ago

    Navi Mumbai, Maharashtra, India Sutherland Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Job Description:We are hiring enthusiastic and customer-oriented individuals for (Work From Home) International Voice Process (Night Shift).This is a customer support role for Ecommerce/ Retail and Banking for Voice processKey Responsibilities:Provide high-quality voice-based support to international customers.Handle queries via phone, in a timely and...

  • Process Control

    2 weeks ago

    Navi Mumbai, Maharashtra, India Yes Bank Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Title :- Process Control, Compliance & Re-engineeringBusiness Unit :- Contact CenterSub Business Unit :- Phone BankingLocation :- Airoli ( Navi Mumbai )Strategy and Planning To build and maintain a robust framework of process controls and compliance mechanisms that ensure regulatory adherence, operational efficiency, and a consistent, high-quality...

  • Quality Control Executive

    7 days ago

    Mumbai, Maharashtra, India HVL PEST CONTROL SERVICES Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Conduct regular audits and inspections* Ensure compliance with quality standards* Collaborate with production team on improvement initiatives* Monitor KPIs and report findingsProvident fundHealth insuranceAnnual bonus

  • Manager - Quality Control

    1 week ago

    Mumbai, Maharashtra, India Titan Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Requirements Job Description: Manager - Quality Control at TitanCompany Overview:Titan is a leading Indian multinational company that specializes in manufacturing and retailing of consumer goods, including watches, jewelry, eyewear, and accessories. With a strong presence in the Indian market and a growing global footprint, Titan is committed to...

  • Non Voice process

    10 hours ago

    Mumbai, Maharashtra, India JoulestoWatts Business Solutions Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionJoulestoWatts Business Solutions, headquartered in Texas, USA, is a leading global IT services and consulting company with over 5500 professionals. Serving 300+ respected clients across 8 countries, the company delivers innovative and tailored solutions across a range of industries. Recognized as a certified Great Place to Work (GPTW),...

  • International Voices Process

    2 weeks ago

    Mumbai, Maharashtra, India 77f332e3-a056-4e40-b9a1-ed6c9edd8edb Full time ₹ 3,00,000 - ₹ 5,50,000 per year

    TECH MAHINDRA - HIRING for Voice -EXPERIENCEDTech Mahindra is seeking motivated individuals for the International Voice and Chat Process. This role is ideal for freshers or entry-level candidates looking to start their career in the BPO sector and engage with global customers.Key Responsibilities:Voice ProcessProvide excellent customer service to clients...

  • Hiring For Voice Process

    13 hours ago

    Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 3,35,000 - ₹ 5,50,000 per year

    TECH MAHINDRA - Hiring for International Voice Process EXPERIENCEDKey Responsibilities:Voice Process/Chat ProcessProvide excellent customer service to clients across different time zonesResolve customer queries effectively and efficientlyDemonstrate strong communication and interpersonal skillsLOCATION : MumbaiNOTE- ONLY MUMBAI CANDIDATES CAN...

  • Hiring For Voice Process

    14 hours ago

    Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 3,35,000 - ₹ 5,50,000 per year

    TECH MAHINDRA - Hiring for International Voice Process EXPERIENCEDKey Responsibilities:Voice Process/Chat ProcessProvide excellent customer service to clients across different time zonesResolve customer queries effectively and efficientlyDemonstrate strong communication and interpersonal skillsLOCATION : MumbaiNOTE- ONLY MUMBAI CANDIDATES CAN...

  • International voice process

    1 week ago

    Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    TECH MAHINDRA - HIRING FOR VOICE ProcessKey Responsibilities:Voice ProcessProvide excellent customer service to clients across different time zonesResolve customer queries effectively and efficientlyDemonstrate strong communication and interpersonal skillsLOCATION: MumbaiNOTE- ONLY MUMBAI CANDIDATES CAN APPLYEligibility:- Graduate/Undergraduate...