Non Voice process

2 weeks ago

Mumbai, Maharashtra, India JoulestoWatts Business Solutions Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

JoulestoWatts Business Solutions, headquartered in Texas, USA, is a leading global IT services and consulting company with over 5500 professionals. Serving 300+ respected clients across 8 countries, the company delivers innovative and tailored solutions across a range of industries. Recognized as a certified Great Place to Work (GPTW), JoulestoWatts is dedicated to fostering a collaborative and high-performing work culture. With 20+ dynamic business models, the organization is committed to driving excellence and enabling success for its clients.

Role Description

This is a full-time, on-site role for an International Voice Process Executive, based in Bengaluru South. The role involves managing inbound and outbound calls, providing excellent customer support, and addressing customer inquiries effectively. Key responsibilities include resolving customer concerns, ensuring customer satisfaction, and maintaining professional communication throughout. The executive will play a crucial role in delivering high-quality service standards in alignment with company objectives.

Qualifications

  • Strong Customer Support, Customer Service, and Customer Satisfaction skills
  • Exceptional Communication abilities, both verbal and written, to engage professionally with customers
  • Analytical Skills to assess and resolve queries efficiently
  • Ability to adapt to a fast-paced work environment and manage multiple tasks effectively
  • Prior experience in international voice processes is a plus
  • Bachelor's degree or equivalent educational qualification is preferred

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