Quality Analyst-International voice process

9 hours ago


Navi Mumbai, Maharashtra, India BROCUS IT SOLUTIONS PVT LTD Full time ₹ 30,000 - ₹ 50,000 per year

Company Description

BROCUS IT SOLUTIONS PVT LTD, based in Navi Mumbai, is a leading provider of BPO services specializing in administrative back-office operations for major companies. Leveraging India's vast pool of talented English-speaking professionals and cost-effective solutions, the company addresses unique business needs to optimize processes and workflows. Additionally, BROCUS IT SOLUTIONS offers SEO, marketing, and support services to enhance business efficiency and growth. With a focus on quality and customization, the company is at the forefront of the rapidly expanding BPO sector in India.

Role Description

This is a full-time, on-site role for a Quality Analyst in the International Voice Process at BROCUS IT SOLUTIONS, located in Navi Mumbai. The Quality Analyst will be responsible for monitoring and assessing interactions to ensure adherence to quality standards and compliance protocols. Responsibilities include analyzing communication, identifying areas for improvement, developing quality metrics, and providing actionable feedback to enhance performance. Collaboration with team leaders and stakeholders to maintain quality management processes will also be part of the role.

Qualifications

  • Strong Analytical Skills for identifying patterns, trends, and improvement areas.
  • Proficiency in Quality Control, Quality Assurance, and Quality Management practices to ensure consistent performance standards.
  • Excellent Communication skills to provide constructive feedback and collaborate effectively with team members.
  • Attention to detail and ability to work in a fast-paced environment.
  • Proficiency in tools and software used in quality assessment is an advantage.
  • Previous experience in an international voice process or BPO industry is preferred.

Note-we are not looking IT Quality analyst

International voice process experience is must



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