WFM Reporting Analyst

2 days ago

Gurgaon, Haryana, India Taskus Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Overview

Will mainly work on developing dashboards and reports for the Workforce Management . They will work closely with internal and external stakeholders (Operations, Support groups,Clients Reporting Team, etc.) to make sure that correct and updated information on all dashboards and reports is available to the business at all times.

Key Responsibilities

Design performance efficient, impactful reports and visualizations for business and technical audiences

Making large and/or complex data more accessible, understandable and usable

Transforming, improving and integrating data, depending on the business requirements

Responsible for data federation

Create and maintain a reports' instruction manual

Delivering the data in a useful and appealing way to users

Skills and Qualifications

At least 6 months experience in Workforce Management as Reporting Analyst or similar capacity

Ability to work with large amounts of information and see the bigger picture

Excellent analytical and problem solving skills

Strong attention to detail

Critical thinking

Communication skills, both written and verbal

Excellent math skills (optional but preferred)

Ability to contribute proactively both independently and as part of a team

(Preferred) experience in Power BI , Amazon Connect, Kibana, Teleopti

(Preferred) exposure to ETL, databases data warehouse that relates to developing reports using Power BI.

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