WFM Reporting Analyst

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic...

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic...

Job Summary:The Workforce Management (WFM) Manager is responsible for overseeing and optimizing all aspects of workforce planning, scheduling, and real-time management.This role involves leading a team of WFM professionals, developing and implementing strategies to improve staffing efficiency, and ensuring that operational needs are met while maintaining...

Job Title: Lead Workforce Management (WFM)Company: GlobivaLocation: Gurgaon (Sector 18)Work Mode: Work From Office (WFO)Working Days: 6 Days (Fixed/Rotational Off as per policy)About the RoleWe are hiring an experienced Lead WFM for our BPO operations. The role involves team handling, advanced reporting, dialer management, and workforce planning to ensure...

As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAsMin of 8+ years of experience in WFM departmentAbility to demonstrate and articulate understanding of key workforce management conceptsProficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint,...

Tools: Advance Excel, Basic Knowledge RTA, WFMShift: US Shift (Work from Home)Job Title: Real Time AnalystJob Summary:Role: Real Time Analyst (RTA)/WFMGrade: IIExperience: 3 yrs in WFM, with at least 1 yr in RTM team.ACD Tool exposure: InContact preferred, but any other ACD exposure would also do.WFM tool Exposure: Calabrio preferred, but other WFM tool...

Location: Gurgaon & PuneMin Exp: 3+ YearsSalary: Upto 6.5LPAAvailability: Immediate to 15 daysWork from officeUS ShiftsRoles and Responsibilities RTAMonitor and manage service level agreements as per SOW of the process.Conduct RCA (root cause analysis) for SLA deviations (Intraday and EOD) and share the insights with (Ops/WFM) leadership for review in timely...

Key Accountabilities:WFM Fundamentals understanding – Must have a complete understanding of WFM Fundamentals and hands on experience with Scheduling & Capacity PlanningProven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders, Branch environmentDemonstratable experience in the...

We are looking for a motivated and detail-oriented individual to join our team as a Workforce Management (WFM) Executive.This entry-level role is ideal for fresh graduates or candidates with 1 year of experience. Good knowledge of Excel required. Required Candidate profileYou will support real-time monitoring, scheduling, and reporting activities to ensure...

RTA -WFM JDProvide support and maintenance to existing management information systems (MISGood Knowledge of RTA WFM Macros Attrition Reports ShrinkageCreate and maintain Management reports including end-of-month, quarterly, and annual reports used by various departments. Automate and schedule report generation. Maintain a Business Analytics program for...