WFM Reporting Analyst

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Responsible to manage real time performance First point of contact for all service-related escalations such as call routing, technical glitches, unscheduled absence RTQM, Intraday reporting ,AUX/ACW/BREAKS & SHIFTSClient Interaction Required Candidate profileMin. 2 years exp. as a WFM Analyst/RTA/MIS in a BPOBasics of WFM like SL,AL, abandoned etc. along...

Job Summary:The Workforce Management (WFM) Manager is responsible for overseeing and optimizing all aspects of workforce planning, scheduling, and real-time management.This role involves leading a team of WFM professionals, developing and implementing strategies to improve staffing efficiency, and ensuring that operational needs are met while maintaining...

Job Title: Workforce Management (WFM) ManagerLocation: Gurugram, HaryanaShift Timing: US Shift (Night Shift)Employment Type: Full-time / Work from OfficeInterested folks can share their CV- Call About the Role:We are seeking an experienced Workforce Management (WFM) Manager to lead and oversee all aspects of forecasting, scheduling, capacity planning, and...

We're Hiring: Real-Time Analyst – Workforce Management (WFM)Location: GurgaonRole: Real-Time Analyst (RTA)Experience: Minimum 3 years in RTA (IC Role)CTC: Up to ₹8 LPAShift: 24x7 (5 working days)Transport: Two-way cab providedResponsibilities:Monitor service levels and agent performance in real time across sites.Manage staffing adjustments and...

Location: Gurgaon & PuneMin Exp: 3+ YearsSalary: Upto 6.5LPAAvailability: Immediate to 15 daysWork from officeUS ShiftsRoles and Responsibilities RTAMonitor and manage service level agreements as per SOW of the process.Conduct RCA (root cause analysis) for SLA deviations (Intraday and EOD) and share the insights with (Ops/WFM) leadership for review in timely...

Location: Gurgaon Min Exp: 3+ YearsAvailability: Immediate to 15 daysRoles and Responsibilities RTAMonitor and manage service level agreements as per SOW of the process.Conduct RCA (root cause analysis) for SLA deviations (Intraday and EOD) and share the insights with (Ops/WFM) leadership for review in timely manner.Monitor Agent & Site level activities...

RTA -WFM JDProvide support and maintenance to existing management information systems (MISGood Knowledge of RTA WFM Macros Attrition Reports ShrinkageCreate and maintain Management reports including end-of-month, quarterly, and annual reports used by various departments. Automate and schedule report generation. Maintain a Business Analytics program for...

Role: Procurement Analytics & Reporting Analyst (Lian Team)Type: Full-time EmploymentExperience: 4+ YearsNotice Period: Immediate to 15 DaysShift: UK ShiftWork Mode: Hybrid (3 days WFO)Location: Hyderabad / Ahmedabad / Gurgaon

Long DescriptionDay-to-Day Responsibilities:Data AnalysisUnderstand the issues the business is facing and identify relevant data sources to define the scope of the associated impacts. Collects, selects, and validates data relevant to the analysis. Extract and translate business data into actionable data. Analyze and validate heterogenous, possibly...