Cluster Operation Manager

4 days ago


Gurgaon, Haryana, India InfoWryt Solutions LLP Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Scope
To manage all centres' operations, which include staff, parents, and vendors. Responsible for the Profitability of the Centre.

Main Responsibilities
Under minimal direction, she/he will be responsible for managing the overall OPERATIONS of the CENTRES assigned in the city. Centre Directors / Managers of each assigned centre will report to this position.

  • Responsible for operational readiness of the NEW centre roll-out.
  • Responsible for operational efficiency & service delivery
  • First point of contact for escalation from parents (customers)
  • Accountable for the Quality & Service consistency of the cluster
  • Coach the centre heads for individual development & quality of centre leadership
  • Accountable for staff efficiency at the centre level & overall retention rate of the cluster
  • Co-Own revenue targets of the cluster with the business team.

Competencies & Skill Set
Good Communication Skills; Service & Solution mindset; Self-driven personality & team player; Live by personal Quality, Value & Ethics; Work with high career values; Respect "Diversity in workplace".

Skills: cluster,operations,communication,communication skills,directors,ethics,individual development,leadership,cluster operation manager


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