Sr. Cluster Manager

11 hours ago

Gurgaon, Haryana, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per year
DESCRIPTION

A strategic and people leader for a large team, the City Manager of Amazon Now is empowered with complete operations responsibility a city. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives

Key job responsibilities

  • Ensure a safe work environment
  • Lead and supervise a team of cluster Managers, TL's as direct reportee's supported by PAs in Operations
  • Responsible for the overall Quality, Productivity and dark store performance
  • Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs
  • Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
  • Ensuring Building heath and inventory metrics with best in class quality metrics
  • Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.
  • Proactively identify and lead process improvement initiatives
  • Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
  • Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
  • Ensure best practices in people management and accountable for compliance, Connections and scorecards.
  • Manage People and team development
  • Create leaders and talent pipeline. Good stake holder management and project management skills
  • Do cross functional and cross mile interfacing and take up for the best practices and initiatives
BASIC QUALIFICATIONS
  • 3+ years of performance metrics, process improvement or lean techniques experience
  • Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
PREFERRED QUALIFICATIONS
  • Experience in a fast-paced e-commerce environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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