Reservation Associate

1 week ago


Mumbai, Maharashtra, India IBFW Hospitality Full time ₹ 1,80,000 - ₹ 2,70,000 per year

Reservations Associate

Location: Hotel Sahara Star, Near T1 Airport, Mumbai

Company: IBFW Hospitality

About the Role

We are seeking a Reservations Associate with a Hotel Management background to manage guest inquiries, process bookings, and provide exceptional reservation support. The ideal candidate will have hands-on experience with hotel PMS systems, excellent communication skills, and a customer-first mindset.

Key Responsibilities

  • Handle inbound and outbound reservation calls, emails, and online inquiries.
  • Accurately input bookings into the PMS and maintain updated records.
  • Provide guests with information on availability, pricing, promotions, and hotel services.
  • Coordinate with hotel teams to ensure special requests and arrangements are fulfilled.
  • Manage amendments, cancellations, and group booking requests.
  • Deliver high levels of guest satisfaction through prompt, courteous service.
  • Follow company SOPs to ensure accuracy and consistency in reservation handling.

Requirements

  • Prior experience in Reservations / Call Centre within the hospitality industry.
  • Proficiency in PMS software.
  • Excellent verbal and written communication skills.
  • Strong multitasking and problem-solving abilities.
  • Hotel Management background preferred.
  • Must be based in Mumbai.

Job Types: Full-time, Permanent

Pay: From ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Leave encashment

Education:

  • Higher Secondary(12th Pass) (Required)

Language:

  • English (Required)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Work Location: In person



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