Reservation Associate
1 week ago
Reservations Associate
Location: Hotel Sahara Star, Near T1 Airport, Mumbai
Company: IBFW Hospitality
About the Role
We are seeking a Reservations Associate with a Hotel Management background to manage guest inquiries, process bookings, and provide exceptional reservation support. The ideal candidate will have hands-on experience with hotel PMS systems, excellent communication skills, and a customer-first mindset.
Key Responsibilities
- Handle inbound and outbound reservation calls, emails, and online inquiries.
- Accurately input bookings into the PMS and maintain updated records.
- Provide guests with information on availability, pricing, promotions, and hotel services.
- Coordinate with hotel teams to ensure special requests and arrangements are fulfilled.
- Manage amendments, cancellations, and group booking requests.
- Deliver high levels of guest satisfaction through prompt, courteous service.
- Follow company SOPs to ensure accuracy and consistency in reservation handling.
Requirements
- Prior experience in Reservations / Call Centre within the hospitality industry.
- Proficiency in PMS software.
- Excellent verbal and written communication skills.
- Strong multitasking and problem-solving abilities.
- Hotel Management background preferred.
- Must be based in Mumbai.
Job Types: Full-time, Permanent
Pay: From ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Leave encashment
Education:
- Higher Secondary(12th Pass) (Required)
Language:
- English (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
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