Guest Service Associate

2 days ago

Mumbai, Maharashtra, India Naukri Hospitality Jobs Full time ₹ 6,00,000 - ₹ 12,00,000 per year

We are looking for a highly skilled and experienced Guest Service Associate to join our Front Office team in the hospitality industry. The ideal candidate will have excellent communication skills, be able to work well under pressure, and provide exceptional customer service.

Roles and Responsibility

  • Manage front office operations, including handling guest inquiries and resolving issues professionally.
  • Provide exceptional customer service by responding promptly to guests' needs and concerns.
  • Maintain accurate records of guest interactions, transactions, and preferences.
  • Coordinate with other departments to ensure seamless service delivery.
  • Develop and implement effective strategies to enhance guest satisfaction and loyalty.
  • Collaborate with colleagues to achieve sales targets, improve processes, and promote high standards of service.

Job Requirements

  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Strong knowledge of front office operations, including reservation systems and guest relationship management.
  • Experience in the hospitality industry, preferably in a similar role.
  • Ability to adapt to changing situations and priorities.
  • Strong attention to detail and ability to maintain accurate records.

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