Service Engineer

4 days ago

Indore, Madhya Pradesh, India SG Oasis Full time

Role & responsibilities

Key Responsibilities:
• Diagnostics and Repair:
• Perform accurate diagnostics to identify issues with Apple devices.
• Repair or replace faulty components, including screens, batteries, and internal hardware.
• Troubleshoot software issues and perform necessary updates or reconfigurations.
• Quality Assurance:
• Ensure all repairs meet Apples strict quality standards.
• Conduct post-repair testing to confirm that devices are fully functional before returning them to customers.
• Maintain a clean and organized work environment to prevent contamination of devices.
• Customer Interaction:
• Explain technical issues and repair processes to customers in a clear and understandable manner.
• Provide estimates for repair costs and timelines.
• Educate customers on how to maintain their devices to prevent future issues.
• Inventory Management:
• Manage and maintain an inventory of repair parts and tools.
• Order replacement parts as needed and ensure timely delivery to avoid repair delays.
• Track and report inventory usage to the Service Centre Manager.
• Documentation and Reporting:
• Document all repairs, including parts used, time spent, and customer interactions.
• Prepare reports on repair trends, recurring issues, and other relevant metrics.
• Maintain accurate records for warranty claims and repairs.
• Continuous Learning:
• Stay updated on the latest Apple products, technologies, and repair techniques.
• Attend Apples official training sessions and certification programs to enhance technical skills

Preferred candidate profile

Looking for Hardware and Chip level Engineer in Laptops
• Pl. note it is not Desktop or Support role

Salary not above 35,000/-pm to 36,000/pm. Pl. dont apply if salary expectation on higher side and not open to 6 days working.

Good communication in English required

Office timings :-

6 days working. Monday to Saturday

9:45am to 7:00pm

Contact Person:-

Laxmi Ghosh

Whats app number

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