Manager, Technical Production

Job Description Summary

We are seeking a platform-agnostic Manager – Technical Production to execute and operationalize platform configurations, integrations, testing, governance, and training across regulated marketing and content operations. The immediate focus is on Veeva Vault/CRM and Salesforce Marketing Cloud (SFMC), with a strong emphasis on SFMC email build and production workflows. The role requires practical technical depth in enterprise SaaS platforms, integration patterns, compliance-aligned operations, and SDLC execution within healthcare/life sciences contexts.

Job Description

Key Responsibilities / Major Accountabilities:

• Manage day-to-day production execution across Veeva Vault/CRM and SFMC; assign tasks, monitor progress, unblock dependencies, and ensure on-time delivery.

• Provide hands-on technical support to the production team; close knowledge gaps through walkthroughs, office hours, and quick reference guides to reduce rework.

• Lead technical discovery for new service in collaboration with Production and cross-functional teams, incorporating external industry best practices..

• Work with IT to design and manage integrations. Develop comprehensive test strategies (including unit, integration, UAT, regression, and accessibility) and coordinate their execution with the development and QA teams.

• Work with the Process Lead to provide technical expertise on SOPs and Playbooks for both current and new services. Ensure RACI and checklists are updated and aligned with service improvements.

• Actively participate in Governance meetings; identify potential risks, consult on technical nuisances and work on mitigation plans; track actions and follow-through.

• Lead compliance activities with internal teams; ensure configurations, workflows, and operations meet policy and regulatory expectations.

• Collaborate with UI/UX team to develop Master and Brand Design System frameworks that emphasize component consistency, accessibility, and practical implementation across various channels.

• Align production standards with design frameworks to ensure scalable deployment and governance of assets.

Essential Requirements:

• Bachelor's degree in computer science, information systems.

• Certifications a plus: Platform credentials (Veeva, SFMC), prompt engineering tools (e.g., GitHub Copilot).

• 10+ years of technical experience across enterprise platforms, integrations, and operational enablement; healthcare/life sciences domain experience preferred

• Strong knowledge in HTML, CSS, JS, , React, Figma and MJML

• Experience migrating processes between enterprise tools (e.g., Veeva to SFLC).

• Experience producing assets for email marketing and HTML5 banners (e.g., using Google Web Designer).

• Exposure to agentic AI or GenAI for productivity and governance-safe use cases.

Preferred Requirements:

• Enterprise SaaS Platforms: Veeva Vault/CRM, SFMC & SFLC (Salesforce Lifesciences cloud).

• Excellent content authoring, editing, and organizing skills within CMS platforms(Activator).

• Strong problem-solving, analytical thinking, and detail orientation.

• Ability to manage multiple concurrent initiatives in a fast-paced, regulated environment.

• Clear, structured communicator with strong enablement and documentation focus.

• Platform-agnostic mindset; quick learner who continuously sharpens skills to match market trends and demands.

• Collaborative and inclusive; able to bridge operations, IT, design, and compliance.

• Familiarity with and adaptability to new-generation technologies and trends (Gen AI and Agentic AI) is an added advantage.

Commitment to Diversity and Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Accessibility and accommodation:

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Skills Desired

Agility, Analytical Thinking, Brand Awareness, Building Construction, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Marketing Strategy, Media Campaigns, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing, Waterfall Model

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