Receptionist/Front office

18 hours ago

Madhapur Hyderabad Telangana, India NARENN GROUPS Full time ₹ 2,40,000 - ₹ 3,10,000 per year

We are looking for a ideal candidate who should be friendly, welcoming, patient, helpful, and knowledgeable. Their duties include greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. The receptionist must be trustworthy and able to work well with little direct supervision. The satisfaction and comfort of each guest is our top priority, and the hotel receptionist's attitude and behaviour should reflect that at all times.

Key Responsibilities:

  • Guest Relations:
  • Greet guests warmly and professionally upon arrival and departure.
  • Check guests in and out, verifying information and assigning rooms.
  • Address guest inquiries, requests, and concerns promptly and efficiently.
  • Provide information about services, amenities.
  • Handle guest complaints and resolve issues professionally.
  • Ensure a positive guest experience.
  • Reservations and Bookings:
  • Manage and process reservations, including making, confirming them.
  • Maintain accurate records of guest bookings and room assignments.
  • Handle phone and online inquiries related to reservations.
  • Administrative Tasks:
  • Answer and forward phone calls professionally.
  • Process payments and manage cash transactions accurately.
  • Maintain a clean and organized reception area.
  • Assist with other administrative tasks as needed.

Job Type: Full-time

Pay: ₹20, ₹25,261.87 per month

Benefits:

  • Food provided

Work Location: In person

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