Sr. Manager
4 days ago
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description �Responsible for driving and monitoring a 24x7 customer facing team providing L2 & L3 support SME in Cloud & security domain with the objective of providing timely resolution to technical issues faced by customer & ensuring a good post-sales support experience to the customer. This is a tactical role which has a significant mid-term impact on business unit�s overall results. Responsibilities �Monitor and review resolution of customer issues by customer service operations team, analyse productivity and escalation of issues. �Incident management - assign incident manager for critical/escalated faults, manage all customer communication, work with internal stakeholders to ensure timely fault resolution. �Plan support needs for the customer; ensure timely execution of service acceptance function & compliance with turnaround time (SAT) �Engage with customers, understand their expectations, gather transaction feedback, and ensure closures within the fault window. �Monitor spikes in escalation of tickets. �Devise mechanism to track all escalations & identify root cause of the escalations. �Identify improvement areas in terms of process, people, resources to avoid escalating situations & implement solutions. �Review of performance on a periodic basis and minimize recurrence of incidents basis the past trends. �Share timely feedback with engineering team on customer experience and major issues faced by them. Identify key problem segments and plan changes on a pro-active basis. �The role will lead a large team. Desired Skill sets �Excellent customer handling ability. �Should have dealt with large team sizes. �Experience on building process efficiency �Expertise on implementation, installation, integration troubleshooting and overall functionalities.
-
Sales Manager
1 week ago
Pune, Maharashtra, India SR Primes Full timeCompany DescriptionSR Primes, founded by Mrs. Mrunal Choudhari and Mr. Pranav Choudhari in 2020, is a company that specializes in career development and talent matching. Based in Pune, Ahilyanagar, and Chatrapati Sambhajinagar, SR Primes is renowned for its personalized recruitment strategies and efficient, data-driven talent matching. With a high client...
-
Digital Marketing Manager
2 weeks ago
Pune, Maharashtra, India SR Primes Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionSR Primes, founded by Mrs. Mrunal Choudhari and Mr. Pranav Choudhari in 2020, is more than a staffing company—it's a career architect and organizational matchmaker. We specialize in lightning-fast talent matching, creating perfect professional partnerships across diverse domains. With a personalized approach, data-driven matching, and a...
-
Sales Executive
1 week ago
Pune, Maharashtra, India SR Primes Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionSR Primes, founded by Mrs. Mrunal Choudhari and Mr. Pranav Choudhari in 2020, is a career and organizational matchmaker based in Pune, Ahilyanagar, and Chatrapati Sambhajinagar. With a personalized and data-driven approach, SR Primes crafts precise professional placements, ensuring both career growth and organizational success. Trusted by...
-
Business Development Officer
1 week ago
Pune, Maharashtra, India SR Primes Full timeCompany DescriptionSR Primes, founded in 2020 by Mrs. Mrunal Choudhari and Mr. Pranav Choudhari, is renowned for its transformational career services. Based in Pune, Ahilyanagar, and Chatrapati Sambhajinagar, SR Primes specializes in lightning-fast talent matching and crafting professional partnerships. The company boasts a personalized approach, data-driven...
-
Business Development Executive
2 weeks ago
Pune, Maharashtra, India SR Primes Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionSR Primes, founded by Mrs. Mrunal Choudhari and Mr. Pranav Choudhari in 2020, is a dynamic career architecture and organizational matchmaking company. Based in Pune, Ahilyanagar, and Chatrapati Sambhajinagar, SR Primes is dedicated to transforming careers and connecting talent with organizations. With over 2,100 successful placements, a...
-
Junior Recruiter
1 day ago
Pune, Maharashtra, India SR Primes Full time ₹ 3,00,000 - ₹ 6,00,000 per yearCompany DescriptionSR Primes, founded by Mrs. Mrunal Choudhari and Mr. Pranav Choudhari in 2020, is a leading recruitment company known for its efficient talent matching and personalized recruitment strategies. Based in Pune, Ahilyanagar, and Chatrapati Sambhajinagar, SR Primes has successfully placed over 2100 candidates across various sectors, achieving a...
-
Business Sales Executive
1 day ago
Pune, Maharashtra, India SR Primes Full time ₹ 2,50,000 - ₹ 7,50,000 per yearCompany DescriptionSR Primes, founded in 2020 by Mrs. Mrunal Choudhari and Mr. Pranav Choudhari, is a leading career architect and organizational matchmaker. We specialize in providing lightning-fast talent matching and crafting perfect professional partnerships across diverse sectors. With over 2100 successful placements and a 96% client satisfaction rate,...
-
Social Media Coordinator
1 week ago
Pune, Maharashtra, India SR Primes Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptionSR Primes, founded by Mrs. Mrunal Choudhari and Mr. Pranav Choudhari in 2020, is more than just a staffing company – we are career architects and organizational matchmakers. Based in Pune and Chatrapati Sambhajinagar, we specialize in lightning-fast talent matching and creating perfect professional partnerships across various sectors....
-
Sr. Sales manager
7 days ago
Pune, Maharashtra, India Vu Televisions Full time ₹ 5,00,000 - ₹ 15,00,000 per yearCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Sr. Sales Manager, located in Pune. The Sr. Sales Manager will be responsible for developing and implementing sales strategies, managing a sales team, and driving revenue growth. Day-to-day tasks include setting sales targets, analyzing sales data, and...
-
Business Development Executive
7 days ago
Pune, Maharashtra, India SR Primes Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionSR Primes, founded by Mrs. Mrunal Choudhari and Mr. Pranav Choudhari in 2020, is a career and organizational matchmaking firm based in Pune, Ahilyanagar and Chatrapati Sambhajinagar. Known for our lightning-fast talent matching and smart connections, we specialize in various sectors from tech to traditional industries. Our personalized,...
