Customer Service Executive

3 days ago

Ludhiana, Punjab, India M 5 Continents Logistics Solution Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Key Responsibilities:

  • Track shipments and ensure timely updates are provided to customers.
  • Handle customer queries and concerns professionally via email and phone.
  • Provide end-to-end updates to customers on the status of their shipment.
  • Make and receive both incoming and outgoing calls regarding courier services.
  • Coordinate with internal teams (dispatch, operations, and delivery) for smooth shipment flow.
  • Maintain accurate records of customer interactions, transactions, and follow-ups.
  • Resolve complaints quickly and efficiently, escalating when necessary.
  • Ensure customer satisfaction by delivering prompt and courteous service.
  • Prepare and manage daily reports using Excel (tracking sheets, delivery reports, etc.).
  • Follow company guidelines and ensure compliance with service standards.

Key Skills Required:

  • Excellent Communication Skills (both verbal and written Hindi & English & Punjabi)
  • Excel Skills (VLOOKUP, Data Sorting, Reporting)
  • Strong customer handling and problem-solving skills
  • Positive attitude with a customer-first approach
  • Ability to multitask and prioritize workload efficiently
  • Experience in logistics, courier, or related customer service roles (preferred)

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