Sales Manager-Retail Sales-Retail Sales

2 days ago

Chandigarh, Chandigarh, India Kotak Mahindra Bank Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Description

Job Description Credit Card Portfolio Manager

About Kotak Mahindra Bank:

Established in 1985, the Kotak Mahindra Group is one of India's leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group's flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited. The consolidated balance sheet of Kotak Mahindra Group is over 2 lakh crore. The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company's website at

Job role: Credit Card Portfolio Manager

Kotak Credit Cards is the 5th Largest Credit Card issuer in the country by volume. As a portfolio manager for Credit Card business, you will be responsible for developing and executing strategies to increase/retain customer base (AIF), transaction activation, improve customer engagement, and manage right balance between risk and profitability. Analyze portfolio metrics (attrition, customer engagement) at customer segments, MCC, category and suggest portfolio actions to ensure that customer attrition is minimum. Drive activation of card as per RBI master direction and reduce involuntary card closure.

Manage and drive customer life cycle post the card is acquired, this includes communication pertaining to setting up card pin, enable online/international transactions, credit limit, card features, TAD/MAD, customer statement, fraud awareness etc. Work in close collaboration with alliance, product, marketing, ops, legal and compliance team. Optimise customer communication to ensure effective communication with lower cost. Work in close coordination with analytics team to analyse and work on strategy for customer engagement and reduce attrition. Ensure all customer issues are resolved within TAT. 

Responsibilities:

  • The portfolio manager will be the key stakeholder to drive AIF and reduce voluntary / involuntary card closure. 
  • Drive card activation and ensure reduction of involuntary card closure
  • Manage, drive and tract CLCM communication. 
  • He/ She is expected to track all business targets and ensure the same are achieved. 
  • He/ She is expected to introduce strategic business initiatives that help drive higher customer engagement and spends.

Requirements:

Minimum 5-7 years of post MBA experience or Undergraduate (CA) in managing cards portfolio.

Strong analytical skills to understand spend patters, customer segments.

Flexible to constantly iterate. Very granular with an eye for detail.

Grade: M5/M6

  • Retail Sales Officer

    1 week ago

    Chandigarh, Chandigarh, India Titan Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Requirements Job Title: Retail Sales Associate - Jewellery Company Name: TitanJob Type: Full-timeJob Category: SalesDepartment: RetailLocation: ChandigarhAdditional Parameters: Must have a passion for jewellery and excellent customer service skills.Job Description:Titan, a leading jewellery brand, is seeking a highly motivated and customer-oriented...

  • Retail Sales Officer

    2 weeks ago

    Chandigarh, Chandigarh, India Titan Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Requirements Job Description: Retail Sales OfficerJob DescriptionUnique Job RoleRetail Sales OfficerFunctionSalesReporting toStore Manager LFS/ Store Manager 1BusinessJewelleryGrade Date---Job DetailsTo achieve the sales targets by engaging with the customers, explaining the offerings from the brand, assists them in choosing the desired product and...

  • Sales Associate

    7 hours ago

    Chandigarh, Chandigarh, India Reliance Retail Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Designation: Fashion Consultant - RetailGrade: L1What's in it for you?A Fashion Consultant is a type of personal image consultant who specializes in wardrobe and makeup improvement. These professionals typically help clients make clothing style choices appropriate to a variety of social situations, including personal and business settings. They often also...

  • Assistant Sales Manager- Retail

    7 days ago

    Chandigarh, Chandigarh, India Kich Architectural Products Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Role & responsibilitiesDevelop and implement retail and channel sales strategies to achieve business targets.Identify, onboard, and nurture new dealers, distributors, and retail partners.Strengthen relationships with existing channel partners and ensure target achievement.Collaborate with marketing to execute promotional plans and campaigns.Monitor partner...

  • Retail Banker sales

    2 weeks ago

    Chandigarh, Chandigarh, India Capital Small Finance Bank Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionCapital Small Finance Bank, headquartered in Jalandhar, Punjab, began its journey in 2000 and became India's first Small Finance Bank in April 2016. The bank is dedicated to transforming customer trust into sustainable progress for individuals, families, and communities. With over two decades of experience, it has built a strong...

  • Department Manager-Fashion Factory Zirakhpur

    5 days ago

    Chandigarh, Chandigarh, India Reliance Retail Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job PurposeTo manage the assigned department efficiently by driving sales, ensuring high standards of visual merchandising, maintaining adequate stock levels, and delivering excellent customer service through effective team supervision and operational execution.Key ResponsibilitiesSales & PerformanceAchieve department sales targets and contribute to overall...

  • Retail sales officer

    4 days ago

    Chandigarh, Chandigarh, India P.P. Jewellers Full time ₹ 4,80,000 - ₹ 9,60,000 per year

    Presenting and selling of products/services using well - mannered communication skills to existing and prospective customers.Upselling, Cross Selling to the potential customersEstablish, develop and maintain positive business and customer relationships.Coordinate sales effort with team members and other departments.Reach out to customer leads through...

  • Retail Sales Officer

    4 days ago

    Chandigarh, Chandigarh, India P.P. Jewellers Full time ₹ 24,00,000 - ₹ 48,00,000 per year

    Presenting and selling of products/services using well - mannered communication skills to existing and prospective customers.Upselling, Cross Selling to the potential customersEstablish, develop and maintain positive business and customer relationships.Coordinate sales effort with team members and other departments.Reach out to customer leads through...

  • VP Sales

    1 week ago

    Chandigarh, Chandigarh, India Gleuhr wellness PVT LTD Full time ₹ 13,20,000 per year

    Role SummaryThe Vice President – Sales will be responsible for leading the brand's overall sales strategy across direct-to-consumer (DTC), e-commerce marketplaces, retail, and distribution. This is a key leadership role that requires a strong understanding of the B2C landscape, customer behavior, and revenue optimization. The ideal candidate has a proven...

  • Area Sales Manager

    1 week ago

    Chandigarh, Chandigarh, India Mahindra & Mahindra Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Responsibilities & Key Deliverables Retail Sales - Manage E-T-B-R (Enquiry, Test Drive, Booking, Retail. Driving Secondary and Tertiary network expansion.Plan and execute activations for enquiry generation.Ensure quality and quantity of test drive (from all enquiry sources.Ensure accuracy and authenticity of booking data.Achieve retail as per targets, VDN...