Department Manager-Fashion Factory Zirakhpur

17 hours ago

Chandigarh, Chandigarh, India Reliance Retail Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Job Purpose
To manage the assigned department efficiently by driving sales, ensuring high standards of visual merchandising, maintaining adequate stock levels, and delivering excellent customer service through effective team supervision and operational execution.

Key Responsibilities

  • Sales & Performance
  • Achieve department sales targets and contribute to overall store profitability.
  • Analyze daily and weekly sales reports to identify trends and areas for improvement.
  • Implement effective upselling and cross-selling techniques to enhance average transaction value (ATV) and units per transaction (UPT).
  • Customer Service
  • Ensure superior customer experience by maintaining high service standards in the department.
  • Handle escalated customer queries and complaints effectively.
  • Build strong customer relationships to encourage repeat business and loyalty.
  • Team Management
  • Supervise and guide the team of Customer Service Associates/Sales Executives in the department.
  • Conduct daily team briefings, allocate tasks, and monitor performance.
  • Train and coach team members on product knowledge, selling skills, and customer service.
  • Visual Merchandising & Display
  • Ensure department displays are aligned with brand guidelines and seasonal VM plans.
  • Maintain clean, organized, and attractive product presentation at all times.
  • Coordinate with the Visual Merchandiser/Store Manager during new launches and promotions.
  • Inventory & Stock Management
  • Monitor stock levels to ensure adequate availability of key styles and sizes.
  • Minimize stock loss through regular checks, audits, and adherence to SOPs.
  • Support in receiving, tagging, replenishment, and return-to-warehouse/vendor processes.
  • Operations & Compliance
  • Ensure the department follows all company SOPs, hygiene, and safety standards.
  • Maintain proper documentation, daily checklists, and audit readiness.
  • Coordinate with backend teams for system updates, billing issues, or product discrepancies.
  • Reporting
  • Share daily sales and performance updates with the Store Manager.
  • Provide input on product feedback, customer preferences, and fast/slow-moving items.
  • Assist in preparing department-wise MIS and stock reports.

Key Performance Indicators (KPIs)

  • Department Sales Achievement (%)
  • UPT and ATV improvement
  • Shrinkage / Stock Loss %
  • Customer Service Rating
  • Audit & Compliance Score
  • Team Productivity and Retention

Qualifications & Experience

  • Graduate in any discipline (Preferred: Diploma/Degree in Retail Management or Fashion).
  • 36 years of retail experience with at least 12 years in a supervisory or department lead role in fashion/lifestyle retail.

Skills & Attributes

  • Strong communication and interpersonal skills.
  • Leadership and people management ability.
  • Sales-driven and customer-focused mindset.
  • Good understanding of fashion trends and visual merchandising.
  • Proficiency in MS Office and POS systems.

  • HR Recruiter

    2 weeks ago

    Chandigarh, Chandigarh, India Kapsons Fashion Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionFounded in 1989, Kapsons Fashion is India's pioneering organization to market international brands to its customers in North India. With nearly 25 stores in 20 cities and over 100 global brands, Kapsons Fashion has emerged as one of the largest retail chains in North India. Kapsons Group includes Kapkids and Miss Kapsons, extending its...

  • Graphic Designer

    5 days ago

    Chandigarh, Chandigarh, India The Ideaz Factory Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Seeking a sharp, creative Graphic Designer to craft high-impact visuals. Must master current design trends and advanced AI tools to boost creative output. Expert in Adobe Creative Suite with a strong eye for typography, color, and branding. Ability to translate complex ideas into clear, engaging graphics for digital and print. Collaborative, deadline-driven...

  • Inward Assistant Manager

    18 hours ago

    Chandigarh, Chandigarh, India Theater Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description: Inward Assistant ManagerLocation: Chandigarh (CCR)Company Overview: Theater is a leading fashion brand offering a diverse range of fashion, footwear, and accessories across multiple categories. We pride ourselves on our ability to stay ahead of fashion trends and deliver top-quality products to our customers. Our dynamic team is dedicated to...

  • Social Media Strategist

    1 week ago

    Chandigarh, Chandigarh, India Factory Grid Full time ₹ 300 - ₹ 592 per year

    Strategy Development:Develop, implement, and manage comprehensive social media strategies that align with the company's objectives.Conduct market research and audience analysis to tailor strategies that drive engagement and growth.Content Planning & Creation:Collaborate with the marketing team to create and curate high-quality, engaging content across...

  • Junior Accountant

    1 week ago

    Chandigarh, Chandigarh, India Kapsons Fashion Private Limited Full time ₹ 30,00,000 - ₹ 90,00,000 per year

    Role & responsibilitiesAssist in maintaining accurate financial records and ledgersProcess vendor invoices, employee reimbursements, and purchase ordersPrepare and record journal entriesSupport monthly and annual financial closing processesPerform bank and account reconciliationsHelp maintain inventory and stock accounting recordsAssist in preparing GST,...

  • Social Media Intern

    6 days ago

    Chandigarh, Chandigarh, India To my niece private limited Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    About the Role:We are looking for a creative and dynamic Content Creator to join our team. This role involves capturing the behind-the-scenes essence of our workshop, documenting daily activities, and creating engaging visual content for social media—especially Instagram. If you have a natural eye for aesthetics and storytelling, this role is for...

  • Customer Relationship Executive

    1 week ago

    Chandigarh, Chandigarh, India Kapsons Fashion Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Relationship Executive in Retail SectorLocation: ChandigarhDepartment: Customer ServiceReports to: Customer Relationship ManagerPosition Summary:The Customer Relationship Executive (CRE) will be responsible for building and maintaining strong relationships with retail customers to ensure high levels of customer satisfaction, loyalty, and...

  • Head - Human Resources

    17 hours ago

    Chandigarh, Chandigarh, India TRINITi- Scaling new heights Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Khandelia Business Group is a leading manufacturer and marketer of edible oils in both mustard and refined oil segment, based in Chandigarh, INDIA since 1976. We made a beginning in the year 1974, and since then with our product quality and dedicated work force, we have achieved sustained growth and unprecedented progress.Job Title: Head – Human...

  • Head Of E-Commerce

    1 week ago

    Chandigarh, Chandigarh, India Abhishek Publications Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionAbhishek Publications is one of the leading publishing companies in India, with a portfolio of over 2000 titles. Our areas of specialization include literature, textile technology, fashion technology, leather manufacturing, skill development, music, religious literature, architecture, classics, history books, research books, and tourism....

  • Asstt. Manager

    6 days ago

    Chandigarh, Chandigarh, India Optimus Enviropro Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Description:Experience: 3 to 7 YearsQualification: B-Tech-Electrical/MechanicalFloat RFP amongst approved vendors for each project / Purchase requisition/drawingsReview requisitions, orders in order to verify accuracy, terminology, and specifications.Procuring quotation from identified supplier, evaluate offers from suppliers and preparation of...