Regional Service Centre Incharge

2 hours ago

Chandigarh, Chandigarh, India Titan Full time ₹ 6,00,000 - ₹ 12,00,000 per year
Job Requirements
  • Responsible for territory / regional service centre & network service requirements 
  • Servicing of after sales products – ensuring repair / modification quality, on time service, lead time reduction, cost reduction 
  • Drive modification services within region, place relevant processes and methodology and achieve revenue target
  • Responsible for regional stores service TAT, Quality, Revenue and initiatives
  • Anchor Karigar Recruitment process and drive skill upgradation program for store Karigars 
  • Drive various service programs and initiatives across network
  • Ensure Vendor lead time, Payment and on time material reconciliation
  • Developing of new vendors & management for service vendors at the region
  • Co-ordination with internal supply departments such as commercial, systems, technical services in day-to- day execution and improvement areas
  • Analyzing & providing feedback to mfg on factory defects for preventive action
  • Managing day-to-day RSC operations and inventory management
  • Implementation of lean principles in service cells
  • Responsible for the closure product related customer complaints as first level SPOC
  • Franchisee management for various service-related developments, issues and queries

Acts as VOC from the region, Sharing product quality Inputs /feedbacks of the region

  • Acts as constant market reader /analyst by visiting and understanding market changes of our various competitor brands 
Work Experience
  • Any Graduate / Postgraduate / Diploma with 3-5 years experience in jewellery industry, preferably in Studded Jewellery manufacturing / Inspection areas. Certification / experience in gemology will be added advantage
  • Knowledge / Certification in Diamond and color stone 
  • operating System knowledge and presentation skills 
  • Passion for Customer service
  • Good communication skill with proficiency in Hindi & English

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