International Chat

13 hours ago

Bengaluru, Karnataka, India Firstsource Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Customer Support Associate International Chat & Upselling

Job Category: Senior Associate / Associate Function/Department: Operations

Reporting to: Team Leader

Role Description:

A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers who send Chats pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer enquiries.

Roles & Responsibilities

  • Revert on chats written by the customer on a variety of issues
  • The Agent will have to present and sell company services to current and potential customers update and process information accurately into the system(s)
  • Resolve customer problems in a timely manner
  • Take ownership & deliver on customer commitments
  • Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact
  • Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner
  • Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration.
  • Ability to solve problems look for solutions aligned to customers perspective and deliver on all commitments
  • Teamwork consistently work together, trust each other and engage in constructive conversations for the good of the team

ROLE HOLDER PROFILE:

  • Preferred educational qualifications: Minimum SSC (10th) passed, B-Tech / B.E, BSC, BCA
  • Preferred work experience: Fresher/Experienced with minimum 1 year of experience in a BPO/related industry
  • Skills and Competencies

i. Functional / Technical:

  • Computer literate eg. Outlook, Word, Internet Explorer
  • Typing skills: Process specific cut offs
  • Good written English communication

ii. Behavioral:

  • Professional & Courteous in mannerisms
  • Ability to liaise with customers at all levels
  • Ability to handle and resolve complex customer calls

Contact Person:

HR Recruiter - Aiswarya M /

Interested candidates share your resume to

Mention reference Aiswarya in top of your resume.

Kindly refer your friends as well.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or

  • International chat process

    14 hours ago

    Bengaluru, Karnataka, India Valuestream Business Solutions (VBS) Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role & responsibilitiesINTERNATIONAL CHAT PROCESS (TANSHIQ TITAN PROCSS)Assist international customers via Live chat with queries and concerns.Provide solutions and ensure a positive customer experienceHandle multiple chat conversations simultaneouslyMaintain records of interactions and ensure timely issue resolutionMaintain detailed records of customer...

  • International Chat

    11 hours ago

    Bengaluru, Karnataka, India Scoresoftlabsopc Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Greetings We are Hiring for International Chat / Email Process Executives Exceptionally customer-focused, understands and has delivered high standards of customer service. Call Hr Meghana Required Candidate profileExcellent written and verbal communication, impeccable spelling and grammar in English. French is a plus Minimum 1 year of experience in a...

  • International Chat process

    11 hours ago

    Bengaluru, Karnataka, India IntouchCX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesCustomer Support via Chat:Handle inbound chat queries from international customers.Provide accurate information about products, services, orders, refunds, or technical issues.Ensure prompt and professional responses.Typing and Communication:Maintain a typing speed of at least 35 Words Per Minute (WPM) with good accuracy.Communicate...

  • International LIVE CHAT Process

    12 hours ago

    Bengaluru, Karnataka, India Scoresoftlabsopc Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Greetings From Scorelabs Inc Job Title: Customer Support Associate (International CHAT Process) Provide exceptional customer service via international chat/emails Address inquiries, resolve issues, and ensure customer satisfaction Required Candidate profilePrevious experience in a customer support role preferred & Freshers Are Also Welcome (Should be...

  • International Chat Process

    5 days ago

    Bengaluru, Karnataka, India Outpace Consulting Services Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    HiWe are looking forward to hire Customer Support Associates in Bangalore for Chat SupportKey Highlights : Minimum 1 yr Exp in Chat SupportGood Communication Skills RequiredCall Maria @ Responsibilities:Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.).Troubleshooting: Diagnosing...

  • Hiring For International Chat process

    9 hours ago

    Bengaluru, Karnataka, India IntouchCX Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About IntouchCX: IntouchCX is a global contact center outsourcer with over 35,000 employees across 14 countries. Founded in 2000, IntouchCX serves diverse industries including retail, healthcare, technology, and e-commerce. Known for innovation, flexibility, and employee well-being, IntouchCX offers omnichannel support including voice, email, chat, and...

  • International Chat Process

    2 days ago

    Bengaluru, Karnataka, India Scoresoftlabsopc Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Greetings From Scorelabs Inc Scorelabs Hiring Chat Support Agents Handle customer queries via chat in a timely and professional mannerProvide accurate, valid, and complete information by using the right tools and resources Required Candidate profileQualification Or Above Freshers & Expereince Both are Eligible Candidate Should be Fluent in English &...

  • Hiring international Chat Support Associate

    14 hours ago

    Bengaluru, Karnataka, India IntouchCX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job descriptionAbout IntouchCX:IntouchCX, formerly known as 24-7 Intouch, is a global contact center outsourcer that provides innovative, value-driven customer service solutions. Founded in 2000 by Greg and Jeff Fettes, the company started as a small telephone answering service in the Canadian Prairies and has grown to employ over 35,000 people across 14...

  • Customer Support Executive|| International Chat Process

    7 hours ago

    Bengaluru, Karnataka, India 24 7 ai Full time ₹ 2,70,000 - ₹ 4,38,000 per year

    Position: International Non voice Customer SupportMode: Work from OfficeShift: Rotational Night Shift (2 rotational week offs)Salary: starting 2.7 LPA to 3.8LPARoles and ResponsibilitiesProvide exceptional customer support through email, chat, and non-voice processes to resolve customer queries and concerns.Handle multiple chats simultaneously while...

  • Walk-In for International Voice/Chat Process Executive

    3 weeks ago

    Bengaluru, Karnataka, India 247 Customer Private Limited Full time

    Job DescriptionInternational Voice/Chat Process ExecutiveYears of exp: 0-3 YearsJob Location: BangaloreReference Code - 134Here are the key details for your walk-in interview:- Walk-in Dates: 11th September till 30th September 2025 (Excluding Sunday)- Time: 9:30 AM to 3:00 PM- Venue: Prestige Tech Platina, 2, Marathahalli - Sarjapur Outer Ring Road,...