Renewal Sales Manager

Job Title: Renewal Sales Manager

Location: Mulund West, Mumbai, Maharashtra

3 to 5 Years in IT Sales

Employment Type: Full-time

Joining: Immediate or ASAP preferred

Position Overview

The Renewal Manager is responsible for driving customer retention, renewal

success, and recurring revenue growth across cloud and IT solutions such as

Google Workspace, Microsoft 365, Okta, ScaleFusion (MDM/UEM), and cybersecurity

products. This role manages the end-to-end renewal lifecycle, ensuring accurate

contract execution, smooth customer experience, and strong alignment with internal

teams. The Renewal Manager builds long-term customer relationships, proactively

mitigates churn risks, and identifies potential opportunities for account expansion.

Key Responsibilities

1. End-to-End Renewal Lifecycle Management

● Manage the complete renewal process for assigned accounts, ensuring timely

and successful contract renewals.

● Send renewal reminders and notifications to customers well ahead of expiration

dates.

● Prepare, draft, and manage renewal agreements, including follow-ups for

pending signatures and approvals.

● Ensure all renewal documentation, contracts, quotes, and pricing are accurate,

updated, and compliant.

● Assign invoice tasks for renewals and verify accuracy of plan details, pricing,

term validity, and billing cycles.

● Follow up on pending payments to ensure timely clearance and uninterrupted

service.

● Coordinate renewal meetings, review calls, and discussions with customers to

provide clarity on terms and product usage.

1. Customer Relationship Management

● Build strong, long-term relationships with clients to understand business needs

and renewal readiness.

● Serve as the primary point of contact during the renewal cycle to ensure a

smooth and efficient experience.

● Gather customer feedback and collaborate with internal teams to resolve

concerns before renewal deadlines.

● Work with the Support Team to ensure technical issues or service gaps are

promptly addressed.

● Assist customers during transitions, product upgrades, and account changes

through change management and training coordination.

1. Retention, Risk Identification & Churn Mitigation

● Identify renewal risks such as dissatisfaction, service issues, or low product

adoption.

● Collaborate with Customer Success and Support teams to implement corrective

actions and retention strategies.

● Monitor customer health scores, utilization data, and satisfaction metrics to

anticipate retention challenges.

● Drive initiatives that maintain high renewal rates and minimize customer churn.

1. Upsell & Cross-Sell Opportunities

● Identify opportunities for account expansion during renewal discussions (license

increases, upgraded plans, additional modules).

● Work closely with the Sales team and Solutions Architects to pitch value-based

upgrades and multi-product bundles.

● Promote multi-year agreements to improve account stability and long-term

revenue.

1. Cross-Functional Collaboration

● Collaborate with Sales, Customer Success, Finance, Key Account Managers,

and Support teams to align on renewal strategy, pricing, and service

expectations.

● Support Key Account Managers in backend activities that influence renewal

success.

● Coordinate with Finance to ensure accurate invoicing, payment tracking, and

compliance with commercial policies.

● Work with Demand Generation/Marketing teams when necessary to support

customer communication and retention programs.

1. Data Management, Reporting & Forecasting

● Maintain accurate and up-to-date renewal data in CRM systems.

● Develop and manage renewal dashboards for tracking status, forecasting, and

performance metrics.

● Provide timely reports on renewal pipeline, customer health, churn risk, and

expansion opportunities.

● Analyze renewal trends to recommend improvements in customer experience,

workflows, and revenue processes.

Required Qualifications

● 3–5+ years of experience in renewal management, account management, or

subscription-based sales within IT or SaaS industries.

● Strong understanding of cloud productivity suites (Google Workspace,

Microsoft 365), IDAM tools (Okta), device management (ScaleFusion), and

cybersecurity solutions.

● Demonstrated success managing renewal cycles and achieving high retention

rates.

● Excellent communication, negotiation, and customer-handling skills.

● Hands-on experience using CRM platforms such as Salesforce, HubSpot, or

Zoho CRM.

● Ability to manage large volumes of accounts and multiple deadlines efficiently.

Preferred Qualifications

● Bachelor's degree in Business, Marketing, Information Technology, or a related

field.

● Experience working with B2B mid-market and enterprise-level customers.

● Exposure to cross-functional roles involving Customer Success, Sales, and

Finance teams.

● Certifications in cloud or security technologies (Google, Microsoft, Okta, etc.).

Key Attributes & Competencies

● Customer-focused with strong relationship-building skills

● Excellent organizational and time-management abilities

● High attention to detail and accuracy in contracts and data

● Strong analytical and problem-solving mindset

● Commercially aware with negotiation strength

● Proactive, ownership-driven, and able to work in fast-paced environments

Thanks

Mukesh

Job Types: Full-time, Permanent

Pay: ₹400, ₹800,000.00 per year

Work Location: In person