Desktop Support Engineer

18 hours ago

Noida, Uttar Pradesh, India Aksum Trademart Pvt Ltd Full time

The Desktop Support Engineer will provide technical support to end-users in both remote and office environments. Responsibilities include troubleshooting hardware/software issues, managing Office 365 or Google Workspace accounts, performing PST backups, assisting remotely, and handling IT inventory.

  1. Key Responsibilities

A. End-User Support (Remote & Onsite)

  • Provide L1/L2 technical support for desktops, laptops, printers, and peripherals.
  • Troubleshoot OS issues for Windows and macOS.
  • Assist with network, Wi-Fi, VPN, and remote access tools.
  • Support mobile device configuration and application troubleshooting.

B. Office 365 & Google Workspace Support

  • Create and manage user accounts in Office 365 or Google Workspace.
  • Troubleshoot Outlook/Gmail issues, shared mailboxes, calendars, and distribution lists.
  • Perform PST backup, mailbox migration, and email restoration.
  • Support OneDrive/Google Drive syncing and storage management.

C. Application & System Support

  • Install/update OS, business applications, security tools, and drivers.
  • Ensure compliance with IT security policies and patch standards.
  • Coordinate with hardware vendors and service providers when necessary.

D. Hardware & Inventory Management

  • Maintain inventory of laptops, desktops, monitors, accessories, and licenses.
  • Track IT assets issued to employees and manage returns during exits.
  • Prepare systems for new joiners including OS installation, user configuration, and email setup.

E. User Onboarding & Offboarding

  • Configure laptops, email accounts, and software for new employees.
  • Revoke access and secure data during offboarding.
  • Maintain proper documentation of user lifecycle activities.

F. Backup & Data Management

  • Perform PST backup and support users in data restoration.
  • Assist with shared folder access, permission changes, and data recovery.
  • Follow IT backup policy and data retention standards.

G. Documentation & Reporting

  • Maintain records of support requests, resolutions, and repeated issues.
  • Prepare weekly/monthly reports on IT support performance.

  • Update SOPs and IT process documentation regularly.

  • Required Skills & Competencies

Technical Skills:

  • Strong knowledge of Windows OS; macOS familiarity is an advantage.
  • Proficiency in Office 365 or Google Workspace administration.
  • Ability to troubleshoot email, PST, VPN, and network issues.
  • Experience with remote support tools like TeamViewer, AnyDesk, or RDP.
  • Basic knowledge of Active Directory (user creation, password reset).

Soft Skills:

  • Excellent communication and customer service skills.
  • Strong problem-solving and analytical abilities.
  • Ability to work independently in remote environments.

  • Time management and multitasking capabilities.

  • Education & Experience

  • Bachelor's degree in IT, Computer Science, or related fields (preferred).

  • Minimum 3+ years experience in desktop support or IT helpdesk roles.

  • Certifications like MCSA, A+, ITIL, Google Workspace Admin, or Microsoft 365 (preferred).

  • Additional Responsibilities

  • Support IT audits, compliance, and security activities.

  • Assist in IT infrastructure upgrades and project deployments.
  • Train end-users on IT tools and best practices.

Job Type: Full-time

Pay: ₹30, ₹50,000.00 per month

Work Location: In person

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