IT Support Specialist

3 days ago

Hyderabad, Telangana, India Infor Full time ₹ 6,00,000 - ₹ 12,00,000 per year
Description & RequirementsEssential Duties
  • Requires coverage during standard operating hours as well an on-call support if needed.
  • Troubleshooting of IT Services incidents as requested thru the IT Ticketing Tool by internal employees and possible external users.
  • Analyze and test software, hardware and business applications functionalities and issues.
  • Analyze and repair of software, hardware and/or business applications incidents.
  • Provide quality answers and follow-up to customers in a timely manner.
  • Analyze root causes and research appropriate references (people/materials).
  • Use systems analysis techniques while working with customers to provide general or specific applications, systems or solutions to best meet business specifications and customer needs.
  • Deliver administrative duties such as reporting and tracking, event coordination, creating presentations, periodic research for project, procurement activities and invoicing.
  • Office-based providing remote support
Basic Qualifications
  • Competent technical abilities in the concepts and principles in respective industry or discipline.
  • Problem solving and analytical skills.
  • Good understanding of different technology related to the services to be supported.
  • Strong interpersonal skills, must be able to interact with personnel in multiple business roles across the globe.
  • Good English verbal and written communication skills.
  • At least 3 years of experience in Technical Support role either in IT Service Desk/Help Desk/Remote Desktop Technician etc, who also have international calling experience or exposure to working with International users.
Our Values

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