Hiring Darwin Box Support Specialist
7 days ago
SUMMARY
Darwin Box Support Specialist
Summary
We are seeking a highly skilled Darwin Box Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch support to our end-users, managing complex configurations and integrations, and driving process improvements. This is a remote position, requiring 2-7 years of experience in Darwinbox implementation/support or HRMS platforms.
Location: Remote
Experience: 2-7 years
Responsibilities
- Manage complex configurations, integrations, and system issues
- Handle escalations from L1 team and provide timely resolutions
- Provide process improvements, best practices, and advisory support to end-users
- Coordinate with the Darwinbox vendor/product team when required
- Act as the first point of contact for Darwin Box end-users and handle basic troubleshooting
- Escalate unresolved issues to L2/L3 support
- Assist with user account management and routine admin tasks
Requirements
Requirements:
- 2-7 years of experience in Darwinbox implementation/support or HRMS platforms
- Strong technical skills and ability to manage complex configurations and integrations
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a remote team
- Strong analytical and troubleshooting skills
- Experience with user account management and routine admin tasks
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