Hiring Darwin Box Support Specialist

7 days ago


Hyderabad, Telangana, India 2coms Full time ₹ 9,00,000 - ₹ 12,00,000 per year

SUMMARY

Darwin Box Support Specialist

Summary

We are seeking a highly skilled Darwin Box Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch support to our end-users, managing complex configurations and integrations, and driving process improvements. This is a remote position, requiring 2-7 years of experience in Darwinbox implementation/support or HRMS platforms.

Location: Remote

Experience: 2-7 years

Responsibilities

  • Manage complex configurations, integrations, and system issues
  • Handle escalations from L1 team and provide timely resolutions
  • Provide process improvements, best practices, and advisory support to end-users
  • Coordinate with the Darwinbox vendor/product team when required
  • Act as the first point of contact for Darwin Box end-users and handle basic troubleshooting
  • Escalate unresolved issues to L2/L3 support
  • Assist with user account management and routine admin tasks

Requirements

Requirements:

  • 2-7 years of experience in Darwinbox implementation/support or HRMS platforms
  • Strong technical skills and ability to manage complex configurations and integrations
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a remote team
  • Strong analytical and troubleshooting skills
  • Experience with user account management and routine admin tasks


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