Senior Manager, Group Cash Operations

Job ID: 40008

Location: Bangalore, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 12 Sept 2025

Job Summary

Subject opening is for an RP role in Cash Product Risk team. RP means responsible person to handle Operational Risk Framework related activities. Mainly performing ORF CST / KCI control checks.

Key Responsibilities

• Performing CST / KCI Checks as RC
• Review of CST / KCI performed by other RCs
• Coordination during GIA Review & Audits
• Liaising with teams for closure of CST / KCI exceptions
• Administering M7 Issue / Action Management Modules – where applicable
• Functioning as RP / Approver in M7

Strategy

Staff Awareness & Understanding of Group Operational Risk Framework

Business

Staff awareness of various Cash products / Process or verticals that are Operating in the Bank.

Processes

• We are part of First Line of defence as per Operational Risk Framework definition.
• To report Unit's OR issues identified during CST performance to RPLM
• To assist RPLM in developing and updating of procedures, controls and monitoring plans for Operational Risk Management
• To adhere to the agreed CST / KCI plans and approach.
• To identify and report all exceptions on non-compliance with standard controls.
• To identify and report all weakness inherent in the standard controls
• To maintain proper record keeping on all CST / KCI related activities
• To maintain independence in the conduct of CST / KCI i.e. not selecting and reviewing sample of self-performed transactions.

• Comply with group money laundering prevention policy and procedures to the extentapplicable and reporting all suspicious transactions.

• To promote the culture and practice of compliance within the letter and spirit of

• regulatory requirements and ethical standards in the conduct of business
• To have good judgment and an inquisitive approach to practices and procedures on AML.
• To have personal authority and integrity, independence and resilience while handling such transactions
• Wherever Business Unit is not performing the KCI, to perform the KCI check.
• To support Risk Review as and when required / directed by RPLM or Risk Head

People & Talent

People Leader role

Risk Management

• Comply with applicable Group Money Laundering Prevention / Sanctions Policies and Procedures to the extent applicable and report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager.
• Adhere to policies including escalation and compliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies, and regulations.
• Coordinate BCP testing / Fire & Safety / Compliance & other department risk activities.
• Compliance with all applicable process procedures, guidelines, rules & regulations of company and Group Policies relating to Risk
• Ensure unit specifically complies with Group Money Laundering Prevention / Sanctions Policies and Procedures to the extent applicable and reports all suspicious transactions to the risk authorities and stakeholder groups
• To create, test and execute Disaster recovery and BCP plans for the unit and ensure the teams are always ready to meet contingencies without adversely impacting service to clients.
• To ensure timely reporting of Operational Risks and implementation of control measures to mitigate.

Governance

• Have close working association with all stakeholders in ensuring delivery of common goals.
• Exercise authorities as delegated by the Management
• To ensure timely reporting of Operational Risks and implementation of control measures to mitigate.
• Provide oversight across GBS, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines
• Have close working association with all stakeholders in ensuring delivery of common goals.
• To ensure that administrative control procedures are followed by staff under supervision and highlight issues on a timely manner to senior management, with regular updates on actions taken.
• Exercise authorities delegated by the Head of the department
• Ensure effective functional supervision across all Client Services teams in GBS's

Key stakeholders

Managers / Senior Managers / AVP / VP / Unit Heads – GBS, Respective In Country Ops Managers, BRM's

Expertise and experience in the following:

• Product & Process: Basic overview of all banking products and in-depth Cash and Investigation Knowledge
• Service Management: Understanding of client expectations and service aspects.
• Risk Management: Risk awareness, especially around potential client data confidentiality breaches and reputational risks associated with client servicing. Ability to identify, Assess, Monitor, Control and mitigate risks to the firm.
• Knowledge of Group Policies & Procedures.
• Business Strategy and Model: – awareness and understanding of the firm's business strategy and model appropriate to the role
• Governance, Oversight and Controls: – the ability to assess the effectiveness of the firm's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• Stakeholder Management

Qualifications

• Academic or Professional Education/Qualifications; University educated
• Certification or prior experience in Operational Risk Management will be an added advantage.

Skills and Experience

• Business Facilitation
• Manage Change
• Management of Frontline Risk
• Business Governance & Support
• Strategy & Business Model
• Service Delivery & Operations

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.