Director, D&AI SRE

Overview:

• Visionary Director. In this role, we are seeking a Director – Offshore Program & Delivery Management to oversee end-to-end program execution, governance, and service delivery for DataOps, BIOps, AIOps, MLOps, Data IntegrationOps, SRE, and Value Delivery programs. This role requires expertise in multi-site delivery models, offshore execution, cost optimization, automation strategies, and cross-functional collaboration.
• Lead and manage large-scale DataOps programs, ensuring alignment with business objectives, data governance standards, and enterprise data strategy.
• Oversee the implementation of real-time monitoring, automated alerting, and self-healing Data platforms to improve uptime and performance.
• Develop and enforce Data and AI governance models, operational frameworks, and execution roadmaps for seamless delivery.
• Ensure the standardization and automation of pipeline workflows, report generation, and dashboard refreshes. Lead and manage the full people, process and technology driven Data & Analytics platform technology strategy and cultural shift for PepsiCo IT to a world class data first organization working across all Sector S&T.
• Champion of PepsiCo's Data & Analytics program and platform management supporting large scale global data engineering efforts partnering across S&T organization
• Support Data & Analytics Technology Transformations to provide full sustainment capabilities across the PepsiCo Data Estate, including data platform management automation of proactive issue identification and self-healing abilities.

Responsibilities:

• Actively manage Senior/Executive level relationships up to CEO
• Strategic: Rapidly create and manage automation-based and structured processes.
• Collaborate with cross-functional teams to identify and resolve issues related to cloud infrastructure and data services.
• Develop and automate operational policies and procedures. Establish crisis management functions that ensure world class time to mitigate for service outages and incidents.
• Develop and maintain strong relationships with the customer audience. Leverage your skills such as active listening, problem-solving, and being transparent to address difficult customer situations requiring you to set and manage customer expectations while maintaining a trusted customer.
• Enable a customer obsessed environment where team members can relentlessly champion and advocate for our customers.
• Build a team culture that thrives on customer obsession.
• Work collaboratively with wider PepsiCo colleagues to ensure your customer is delighted with their Azure cloud experience.
• Attract and build a diverse, high-performing team with capabilities needed to achieve current and future business objectives.
• Remove barriers to agility and enable the team to shift priorities quickly without losing productivity.
• Develop the appropriate organizational structure, resource plans and culture to support the business objectives and customer deliverables.
• Leverage your technical and operations expertise in cloud and high-performance computing to establish a solid understanding of the business, customers need, and ability to earn trust in relationships.

Qualifications:

• 15+ years of technology work experience in a large-scale Global organization – CPG preferred.
• 10+ years of experience working in Data& Analytics field.
• 10+ years of experience working within a cross-functional IT organization.
• 8+ years of experience in leadership/management experience.
• Excellent Communication: must have the ability to empathize with customers and convey confidence.
• Able to explain highly technical issues to varied audiences.
• Able to prioritize and advocate customer's needs to the proper channels.
• Take ownership – Make it happen – Delight the customer.
• Customer Obsession: Passion for customers and focus on delivering the right customer experience.
• Growth mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.
• Experience in a leadership role in technical support for mission critical solutions in an Microsoft Azure environment.
• Site Reliability Engineering experience with modern site reliability practices including automated remediation of issues, or improved scalability, etc.
• Experience driving Operational Excellence in operating large complex mission critical solutions.
• Significant experience in delivering large scale operational services in a complex-change environment.
• Critical Strategic thought leadership - business value focus: cost reduction/reduce costs.
• Critical Strategic thought leadership – Operational effectiveness: increase delivery speed / reduce time
• Ability to create strategic plans spanning multiple time horizons and across multiple partner Teams.
• Ability to build cross-functional relationships through trust, respect, and partnership.
• Ability to discern perceived differing priorities between the business and IT, and identifying a path forward that is mutually beneficial.
• Experience in driving consensus around and across virtual teams and multiple functions through clear communication of vision and objectives, thorough planning, effective execution, and realization of desired benefits.
• Track record of consistently delivering excellent results in challenging and/or transformational environments.
• Experience working across the PepsiCo organization, ideally with multi-country or global implementation experience involving data.
• Knowledge of some of the key concepts around master data management, data standards, analytics, and digital transformation.
• Strong knowledge and understanding of data acquisition, data catalogues, data standards, and data management tools.
• Strong Communication Skills/Able to Persuade/Influence Others at all Organization Levels and the ability foster lasting partnerships.