Support Analyst

About BNP Paribas India Solutions
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group
BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business Line/Function
ITG is a group function established recently in ISPL with presence in Mumbai, Chennai. We collaborate with various business lines of the group to provide IT Services.

ITGP Global Digital Working is responsible to provide IT Services to our clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Infrastructures (Active Directory, Messaging, Instant Messaging, Desktop ...) as well as elements of the Global Services organization.

Job Title
Support Analyst

Date
24-Feb-2025

Department
ITG Workspace Packaging

Location:

Mumbai

Business Line / Function
ITG Workspace

Reports To
(Direct)

Grade
(if applicable)

NA

(Functional)

Number Of Direct Reports
NA

Directorship / Registration
NA

Position Purpose

Packagers with working knowledge on packaging, Compliance Test, User Acceptance Tests.

Packager will be responsible for end-to-end packaging and maintaining infrastructure used for packaging.

Knowledge of scripting using PowerShell.

Document troubleshooting procedures.

Responsibilities
Direct Responsibilities

• Hands on experience in Windows, Admin Studio, SCCM, scripting & vSphere [Virtual Infrastructure].
• Should have good skill with Windows Installer packaging Standards.
• Should have Knowledge in MSIX packaging and troubleshooting.
• Hands on Experience in Managing End to end packaging activity from technical review until UAT.
• Update: Package request for an application that is already packaged (version upgrade, etc.)
• New Application: Package request for an application that has never been Packaged including both simple and complex packages.
• Rework: Package modification request following UAT
• Knowledge on PowerShell Scripting.
• Responsible for clean-up actions on SCCM and Virtual Infrastructure
• Experienced in Windows Installer technology including Repackaging, Application customization, SCCM Software Distribution and Deployment.

Contributing Responsibilities

• Responsible for creating End-to-End Packaging request.
• Should be able to deliver the package within Agreed SLA.
• Should be able to adopt new Technologies like MSIX and Intune.
• Maintain High Quality of deliverables.
• Remediate Issues discovered during UAT.
• Work to existing systems processes and standards, under the guidance of SME and Team Lead.
• Work with the application owner to resolve any issues identified with requirement.

Daily reporting on the status of request owned.

Technical & Behavioral Competencies

Technical Tools:
SCCM, Admin Studio, Repackager, VMware

Scripting:
PowerShell

Operating System:
Windows 10 & 11.

• Hands on knowledge of creating all kinds of packages.
• Maintain version control of application packages.
• Ability to identify and address security vulnerabilities in packaged applications, ensuring compliance with organizational security standards.
• Establish and maintain a test VM environment to simulate real time deployment scenarios.
• Ready to work in shift [no night shift], on call and holiday support.

Specific Qualifications (if Required)
Knowledge in FRENCH will be an added advantage.

Skills Referential
Behavioural Skills: (Please select up to 4 skills)

Client focused

Creativity & Innovation / Problem solving

Critical thinking

Ability to deliver / Results driven

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to understand, explain and support change

Ability to develop and adapt a process

Ability to develop and leverage networks

Choose an item.

Education Level
Bachelor Degree or equivalent

Experience Level

At least 3 years