
E-Commerce & Operations Assistant
7 hours ago
Love Letter is looking for a team player who is excited about driving growth through
operations, inventory management, wholesale servicing, and e-commerce coordination
.
The E-commerce & Operations Assistant ensures smooth day-to-day functioning of Love Letter's sales channels — e-commerce, wholesale/consignment partners, and retail events. This role bridges customer service, inventory management, production coordination, and partner servicing, ensuring timely fulfillment, accurate reporting, and operational efficiency.
Key Responsibilities
- Manage day-to-day order fulfillment and resolve customer queries in a timely, professional manner.
- Monitor e-commerce inventory, place replenishment requests with the production team, and coordinate for made-to-order or custom requests.
- Keep Shopify updated with new collections, products, and seasonal launches.
- Plan and execute all operational aspects of pop-ups, exhibitions, and retail events, ensuring readiness for smooth on-ground sales.
- Service store partners by sharing look books and product details each season.
- Manage inventory allocations and coordinate with production to ensure timely fulfillment of bulk orders.
- Maintain and update paperwork and agreements for each retail/wholesale partner.
- Ensure accurate invoicing, track payments, and follow up to ensure timely receipts.
- Track an overview of total inventory across e-commerce and store partners.
- Track and consolidate sales reports across all channels.
- Share insights with the founder to inform production, buying, and range planning.
Qualifications
- Functional knowledge of Microsoft Excel
- Excellent organizational, time management, prioritization, and multitasking skills
- 1-2 years in a similar role
This position is in person in Gurgaon.
Joining: Immediate
Employment Type: Full-time
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