E-Commerce & Operations Assistant

10 hours ago

Gurgaon, Haryana, India Love Letter Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Love Letter is looking for a team player who is excited about driving growth through
operations, inventory management, wholesale servicing, and e-commerce coordination
.

The E-commerce & Operations Assistant ensures smooth day-to-day functioning of Love Letter's sales channels — e-commerce, wholesale/consignment partners, and retail events. This role bridges customer service, inventory management, production coordination, and partner servicing, ensuring timely fulfillment, accurate reporting, and operational efficiency.

Key Responsibilities

  • Manage day-to-day order fulfillment and resolve customer queries in a timely, professional manner.
  • Monitor e-commerce inventory, place replenishment requests with the production team, and coordinate for made-to-order or custom requests.
  • Keep Shopify updated with new collections, products, and seasonal launches.
  • Plan and execute all operational aspects of pop-ups, exhibitions, and retail events, ensuring readiness for smooth on-ground sales.
  • Service store partners by sharing look books and product details each season.
  • Manage inventory allocations and coordinate with production to ensure timely fulfillment of bulk orders.
  • Maintain and update paperwork and agreements for each retail/wholesale partner.
  • Ensure accurate invoicing, track payments, and follow up to ensure timely receipts.
  • Track an overview of total inventory across e-commerce and store partners.
  • Track and consolidate sales reports across all channels.
  • Share insights with the founder to inform production, buying, and range planning.

Qualifications

  • Functional knowledge of Microsoft Excel
  • Excellent organizational, time management, prioritization, and multitasking skills
  • 1-2 years in a similar role

This position is in person in Gurgaon.

Joining: Immediate

Employment Type: Full-time

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