US Voice Process

2 days ago

Noida, Uttar Pradesh, India Diverse Lynx Full time US$ 40,000 - US$ 80,000 per year

Role & responsibilities

  • Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements.
  • Engage customers in meaningful conversations to promote products/services or gather required information.
  • Achieve daily/weekly/monthly Targets and conversion targets.
  • Handle objections professionally and escalate complex issues when necessary.
  • Collaborate with team leads and quality analysts to improve call quality and performance.
  • Ensure compliance with company policies and US calling regulations

Required Skills & Qualifications:

  • Bachelors degree or equivalent.
  • 1-3 years of experience in outbound calling, for US clients.
  • Open to Work from Office
  • Excellent verbal communication and interpersonal skills.
  • Familiarity with CRM tools and call centre software.
  • Open to work night shifts and adapt to US time zones.
  • Goal-oriented with a positive attitude and strong work ethic.

Knowledge of US culture and customer behaviour

Preferred candidate profile

Only Immediate joiner is Considerable

Must have all companies PF, Experience letter, service letter should be available for at least 5 years.

If you know anyone suitable for this role, please feel free to refer them. Also, if you have any reference who can join ASAP, kindly share their details.

We'd be happy to take this forward. Please reach me at

Looking forward to your response.

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