US Voice process

16 hours ago


Noida, Uttar Pradesh, India Expert Staffing Solutions New Delhi Full time US$ 60,000 - US$ 1,20,000 per year

Roles & Responsibilities

  • Handle inbound calls from US-based Telecom company customers for either billing-related queries or tech support queries.
  • Resolve issues related to charges, usage, plans, and payments.
  • Maintain high call quality, ensure first-call resolution, and follow Company guidelines.
  • Use CRM tools to update and manage customer information accurately.
  • Meet performance targets: AHT, CSAT, and Quality scores.

Preferred Candidate Profile

  • Minimum 6m of international voice experience.
  • Good English communication skills (US voice experience preferred)
  • Willingness to work in night/rotational shifts
  • Immediate joiners preferred.

For more information, contact Srishti Call or share CV on WhatsApp.


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