
US Voice process
1 day ago
Roles & Responsibilities
- Handle inbound calls from US-based Telecom company customers for either billing-related queries or tech support queries.
- Resolve issues related to charges, usage, plans, and payments.
- Maintain high call quality, ensure first-call resolution, and follow Company guidelines.
- Use CRM tools to update and manage customer information accurately.
- Meet performance targets: AHT, CSAT, and Quality scores.
Preferred Candidate Profile
- Minimum 6m of international voice experience.
- Good English communication skills (US voice experience preferred)
- Willingness to work in night/rotational shifts
- Immediate joiners preferred.
For more information, contact Srishti Call or share CV on WhatsApp.
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