Customer Support Executive

2 weeks ago

Bengaluru, Karnataka, India TransportSimple Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Location:
 Bengaluru, India

Experience:
 3+ years

At 
TransportSimple
, we're transforming how fleet owners manage their operations with our unique SaaS solutions. We are seeking an experienced Customer Support Executive to assist our expanding customer base.What You'll Do

  • POC for all the customers.
  • Solve queries via calls, chats & emails in 
    Hindi & English
     (written and verbal – compulsory)
  • Troubleshoot product issues and guide customers through solutions.
  • Ensure tickets are closed within SLAs and escalate when needed.
  • Build long-lasting relationships by delivering excellent customer experiences.

Skills Required

  • Experience: Must have worked in a client-facing role for a software/IT company.
  • Languages:
     Fluency in 
    Hindi & English
  • Communication Skills:
     Strong verbal & written communication, active listening, empathy, and patience.
  • Customer Handling:
     Ability to manage difficult conversations, conflict resolution, and relationship building.
  • Problem Solving:
     Analytical thinking, troubleshooting mindset, and quick decision-making under pressure.
  • Domain Knowledge (Good to Have):
     Exposure to 
    logistics, transport tech, or SaaS platforms

Why Join TransportSimple?

  • Be part of a high-growth SaaS startup solving real-world problems in the commercial vehicle industry.
  • Own the customer experience for our Middle East expansion.
  • Work closely with founders & core teams – your voice matters here.
  • Thrive in a performance-driven culture with clear growth paths & recognition.
  • Shape the future of the transport industry with tech that truly delivers impact.
  • Opportunities for multiple business trips to the Middle East, especially Dubai.

Your Impact

  • As a 
    Customer Support Executive
     at TransportSimple, you're not just answering queries — you're building trust and driving adoption in an international market. Your support ensures customers succeed with our platform, fuelling our mission to be the best Fleet Operations Software.

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