Process Head

Seamless Business Transition

• Execute tasks as assigned by the DH/BT team during transition and ensure tracking and closure of all activities as per the agreed timelines for assisting DH in successful transition
• Identify process gaps during transition and provide inputs to DH

Process Transformation / Standardization

• Identify process gaps, scope for automation, process improvements to be done on a periodic basis and provide inputs to DH. Assess compliance requirements for the processes proposed by SME for

standardization and provide necessary inputs to DH

• Ensure effective implementation of process improvements and automation projects in liaison with various teams and provide regular updates to DH / SME
• Ensure UAT testing is done by team members for any process change / system change and report updates to DH / SME
• Ensure all communication to all team members for any process change / system change is done on time with all relevant information
• Ensure that the team is trained on process improvements/ alterations, in co-ordination with Technical Trainer
• Resolve queries from team members / stakeholders which are related to processes followed

Quality & Service Delivery Excellence

• Review the provisions provided by the Units and other departments and ask for appropriate justification before approving them to be updated in the system
• Review all working & Accounting related to Statutory payments to ensure accurate & timely payment & Statutory returns filing to comply with all requirements as per various laws & Statutes
• Review & Approval all the Accounting & related work done by the Team Members
• Validate entries posted in the system/ work done by the Team Members to check for accuracy of services delivered by R2R
• Rectify minor errors while validating the entries and in case of any other errors revert back the case to Team Member for rectification.
• Prepare the Process Dashboard & Monthly employee wise performance review with update on critical activities for the review of Delivery Heads
• Ensure all SLA and TAT for the assigned regions /units are met with frequent reviews and suitable action plan implementation
• Ensure the productivity targets set for team members are met and in case of any inconsistencies, check for reasons and ensure the same are adhered to. Review the allocation among team members and ensure proper utilization
• Front end all escalations and ensure they are properly managed and controls are in place to mitigate the same for the assigned units / regions
• Ensuring distribution / discussion of all the activities pertaining to R2R ( both UWT and PWT ) with RO , CFD and Auditors

Variance Analysis

• Conduct Balance Sheet Variance, Working Capital Variance &

several other variance & ageing studies to be shared with the Senior Management on a monthly basis

• Connect with relevant stakeholders for clarifications on the variances and provide the same to the Seniors and Auditors if required
• Escalate to the Delivery Heads on the variances that are critical and accurate justification is not available for the same

Timely Audit Closure

• Coordinate with various Teams to collect the data request by the Auditors - Statutory Audit, Tax Audit, Internal Audit, Interim Audits. Review the data prepared by the Team Members & share the same with the Auditors.
• Coordinate with other teams for seeking responses to queries raised by the Auditors on activities which are not handled by R2R.

Accurate and Timely closure of R2R activities

• Income Tax - TDS , TCS , Tax Audit , Cost Audit , Inter Audit & Income Tax Assessment Details - Compliance , coordination , Payment , return filing etc .
• Review of GLS and taking corrective action - GRIR , LD, Retentions, Advances , Provisions etc.
• Preparing various MIS - - Capex Reports , Financial , Working Capital

, Variances ,Ughai ,Tally etc

• Review and approve system related work done (entries updated in the system) by the Team Members
• Responsible for timely and accurate closer of all Books of Accounts of each Unit within the defined timelines
• Ensure Bank Reconciliation is accurately done on a periodic basis and prepare debtors schedule to be shared with the R2R and Units Heads for required follow ups
• Review the creditors dump on a monthly basis and enquire about the entries before sharing with the Delivery Heads for write off if required
• Responsible accurate and timely filing of MSME returns to avoid any additional interests payments
• Cater to any ad hoc report requests by the Senior Management within the agreed timelines
• Prepare the Dashboard with update on critical activities for the review of Delivery Heads

Continuous Capability Improvement (Process, People and Technology)

• Perform root cause analysis under the guidance of DH
• Propose corrective and preventive action taken to minimize negative outliers / target misses to the DH
• Ensure effective implementation of improvement projects, including automations, simplifications and enhanced controls for the assigned units/ regions

• Ensure employee participation in the periodic trainings conducted by Technical Trainers for improving people capability

• Ensure all pilots for any process improvements and /or technology enhancements are effectively implemented under the guidance of DH for assigned units/regions

Risk Management & Governance

• Ensure effective implementation of controls for the assigned units/regions
• Review team members are following the process that is signed off at Tower Head level across all units / locations assigned
• Validate if the statutory compliances are accounted correctly and payments are done as per due date to avoid non compliances. Post confirmation for GST release ensure the same is released
• Ensure MSME payments are done on time to avoid non compliances. Monthly review the file received on MSME payments by R2R team and provide reasons for late payments if any
• Support audit requirements by providing all necessary documentation and data

People Management

Strategic Workforce Planning

• Provide inputs on workforce requirements to DH keeping in mind the estimated workload for the assigned units / regions

Staffing & Retention

• Provide all information to DH on open position requirements on time
• Ensure smooth onboarding process for all team members for the assigned units/ regions
• Ensure early warning signals are identified on time and action plan is developed and implemented for controlling attrition levels for the assigned unit/regions

Learning and Development

• Provide inputs for creation of L&D plan to DH for building people capabilities
• Provide functional expertise and mentoring to teams members and make necessary arrangements to release employees for attending training programs

Performance & Rewards

• Set performance expectations, review team performance and provide constructive feedback on a periodic basis as per the defined practices defined of the tower for assigned unit/zone
• Ensure appropriate action is taken against nonperformance cases and all PIP cases are handled managed well for all assigned cases

Organizational Culture & Employee Engagement

• Encourage participation of team in various employee engagement initiatives
• Encourage employee participation for sharing their views in

surveys, polls, townhalls, etc. Through various initiatives taken by HR. Analyse the inputs shared by employees and propose action plan for driving improvements for the assigned units/regions

• Implement the action plans and strive for continuous improvement in employee engagement levels of the team members.

Stakeholder Management

• Maintain close working relationships with key stakeholders like Regional Head/ Section Head and attend governance meetings for the assigned units/regions and attend those meetings to gather feedback, understand issues etc
• Ensure all actionable from the monthly governance meeting are tracked and closed
• Understand the feedback received from the customer survey conducted and provide inputs to the DH for preparing action plan
• Implement and track the action plan for closure for addressing the feedback received during the survey for assigned units / regions so as to aid in improving the score
• Act as a SPOC from UKSC end for particular location and ensure all

queries are resolved which are coming from stakeholders by connecting with the concerned spocs at UKSC

Value Creation / Business Impact

• Assist DH in implementation of initiatives identified for improving working capital, cost reduction etc. for the tower

UKSC Finance & Accounts

• Ensure adherence to F&A policies and timelines set by the F&A team in submission of required requests/documents
• Support timely and successful F&A audits (Statutory Audits, Tax

Audits, Cost Audits, Internal Audits) at UKSC by ensuring required documents/evidences are submitted by the assigned process teamsRole & responsibilities

Preferred candidate profile