Service Advisor

2 days ago

Cochin, Kerala, India Popular Vechicles & Services Pvt Ltd Full time ₹ 1,50,000 - ₹ 3,00,000 per year

Key Responsibilities:1. Customer Handling & Communication

  • Greet customers promptly and courteously at the service reception.
  • Understand customer complaints, requirements, and record details accurately.
  • Prepare job cards with complete information, ensuring clarity on customer concerns.
  • Explain estimates, repair details, and timelines to customers.
  • Provide regular updates to customers regarding job progress and delivery status.
  • Ensure customer satisfaction at vehicle delivery through proper explanation of work done and billing.

2. Workshop Coordination

  • Coordinate with technicians and foremen to ensure proper job allocation.
  • Monitor job progress and ensure completion within committed timelines.
  • Verify the quality of work before delivery and ensure all issues are resolved.
  • Ensure proper documentation and adherence to manufacturer guidelines.

3. Billing & Documentation

  • Prepare accurate cost estimates and obtain customer approval before starting work.
  • Verify spare parts and labor used in the job for billing accuracy.
  • Ensure proper invoicing, warranty documentation, and customer signature at delivery.

4. Customer Relationship Management

  • Follow up with customers post-service to ensure satisfaction.
  • Maintain records of repeat jobs and customer complaints for analysis.
  • Promote value-added services, AMC packages, and loyalty programs.
  • Aim to achieve high CSI (Customer Satisfaction Index) scores.

5. Performance & Target Achievement

  • Achieve monthly targets for labor sales, customer satisfaction, and upselling.
  • Coordinate with the Service Manager for productivity and process improvement.
  • Attend regular training programs to enhance technical and communication skills.

Key Skills Required:

  • Excellent communication and interpersonal skills.
  • Strong technical knowledge of vehicles and service procedures.
  • Ability to handle customer queries and resolve complaints effectively.
  • Computer proficiency (DMS / CRM systems preferred).
  • Time management and multitasking abilities.

Qualification & Experience:

  • Education: Diploma / B.Tech in Automobile or Mechanical Engineering.
  • Experience: Minimum 0–5 years in automobile service operations or customer handling.
  • Preferred Industry: Automotive Dealership / Authorized Service Center.

Job Types: Full-time, Permanent

Pay: ₹12, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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