Client Operations Manager
2 weeks ago
Client Operations / Escalation Specialist Logistics
Location: Bengaluru (Head Office)
Experience: 1 – 3 Years
Industry: Logistics / Supply Chain / E-commerce
Department: Business Development & Sales Support
Job Description
We are looking for a dynamic professional to manage client operations and escalation handling in our Business Development & Sales Support team. The role involves working closely with clients, internal stakeholders, and operations teams to ensure smooth service delivery and timely resolution of issues.
Key Responsibilities
- Handle client escalations and ensure timely resolution
 - Coordinate with internal teams (operations, last-mile, finance, etc.) to close open issues.
 - Support the BD team with client onboarding, documentation, and performance tracking.
 - Monitor SLAs, prepare reports, and share insights with management.
 - Maintain strong client relationships with high responsiveness.
 
Desired Candidate Profile
- 1–3 years of experience in client servicing, operations support, or escalation handling (preferably in logistics, supply chain, or e-commerce).
 - Strong communication & stakeholder management skills.
 - Knowledge of last-mile delivery operations / logistics processes is a plus.
 - Proficiency in MS Excel / Google Sheets.
 - Graduate in Business, Commerce, or related field (MBA preferred).
 
Perks and Benefits
- Competitive CTC as per industry standards.
 - Exposure to leading e-commerce and logistics operations.
 - Opportunity to grow in a fast-paced work environment.
 
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