Client Manager

AGM - National Strategic Accounts

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role title: Client Manager

Function: Enterprise

Band: M2

Department: VIBS

Reports to: GM – Global Account Manager

Location: Corporate/Bangalore

Role purpose:

The Client Manager is responsible to understand the business and most important be a bearer of relationship with Enterprise Customer, with Ownership of Entire Customer Life Cycle for the assigned Enterprise Customers. End to end operational excellence for the entire customer life cycle journey from opportunity to closure. The role of Client Manager is to focus on incremental product wise Revenue Market Share from those assigned accounts.

Key accountabilities and decision ownership

• Single & Most important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for all assigned Enterprise Customers.
• Responsible for the incremental revenue growth on all product lines.
• Farming - Protecting the Existing Revenue Stream from Competition & Downward Tariff Revision
• Seeding New Products & Services - Cross Selling & Up selling - to enhance overall revenue
• Business planning & Accurate Forecasting – on Revenue, Order booking, Gross Addition, Gross Net, Net Addition, Churn, Billing, Collection & Bad debts.
• Coordination with Cross Functional team to ensure sync in terms of tariff offering, other circle acquisitions, Order fulfilment, Issues Resolution & various other day to day activities
• Monitor the service delivery and service assurance aspects are in line with agreed SLA / MSA
• Facilitating Collections Team to ensure timely payments and reduction in bad debts
• Manages detailed Account Dossier, AIMs, Heat Map and update periodically.
• Adhere and comply to all processes and systems of VIL & VIBS
• Encourage an atmosphere of trust, openness and communication and an attitude based on working together and shared objectives.
• Account Engagement and Account Mapping with C Levels
• End to end operational responsibility leading to CXX
• Should be able to steer the C level conversation with ease

Core competencies, knowledge and experience

• 5 to 7 years of Account Management experience
• Expertise in Enterprise telecom products & services
• Enterprise Solution & Consultative Selling background

Professional qualifications (preferable):

MBA from reputed institute

Budget owned:

Key performance indicators [max 3]:

• Overall Target achievement – Order Booking and Revenue
• Sales Forecast across product lines to be at 90% accuracy
• Ensure Vi Hub Hygiene and Compliance
• Data Accuracy & operational excellence
• Individual Account Plan - Rev Exit and OB projections at Account level, 2 quarter in advance

Direct reports:

None

Dotted reports: None

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership