Customer Care Executive

2 weeks ago

Hyderabad, Telangana, India Star Fertility Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Summary:

We are looking for female call center agents with strong communication skills and a background in sales. The role involves handling inbound and outbound calls, providing information about fertility services, and converting leads into appointments. Candidates should be target-oriented and capable of managing sensitive patient conversations with empathy and professionalism.

Key Responsibilities:

  • Respond to inbound calls from prospective patients with queries about IVF and fertility treatments.
  • Make outbound calls to follow up on leads from digital campaigns, referrals, and website inquiries.
  • Convert calls into confirmed appointments across Ferty9's 11 centers in Andhra Pradesh and Telangana.
  • Clearly explain treatment options, consultation procedures, and hospital offerings.
  • Maintain accurate records of all communications in CRM software.
  • Meet or exceed daily and monthly sales/conversion targets.
  • Liaise with reception and branch staff to ensure seamless patient coordination.
  • Handle all communication with confidentiality, clarity, and empathy.

Requirements:

  • Bachelors Degree (mandatory).
  • 13 years of experience in BPO, telesales, or hospital call centers.
  • Excellent communication in English and local languages( Telugu Preferred).
  • Strong sales orientation and ability to meet performance targets.
  • Basic knowledge of CRM tools or call handling systems.
  • Experience in a healthcare setting or fertility clinic is an added advantage.

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