Managed Services Associate
1 day ago
Job Title: Managed Services Associate / Analyst
Location:
[Mumbai/Hybrid]
Experience:
1–3 years (preferably in SaaS/Enterprise client management/analytics)
About the Role
We are looking for a detail-oriented and client-focused Managed Services Associate to support our enterprise clients in their day-to-day operations on the Kennect platform. This role involves close collaboration with clients across industries such as
pharma and insurance
, ensuring smooth functioning of their incentive management processes, data validation, analytics, and query resolution.
The ideal candidate should have strong problem-solving skills, be comfortable working with data, and possess excellent communication abilities to engage with clients through meetings, emails, and presentations.
Key Responsibilities
- Act as the
primary support partner
for enterprise clients, ensuring seamless adoption and usage of the SaaS platform.
- Perform
system configuration , data uploads
,
data validation, analysis, and reporting
to support client incentive management processes.
- Handle
client queries and issues
through online meetings, client visits, and email communications.
- Maintain detailed
documentation and logs
of:
- Client requests and resolutions
- System/logic changes
- Data validations and configuration updates
- Collaborate with internal teams (Product, Tech, and Customer Success) to resolve client challenges and ensure timely delivery.
- Proactively monitor client accounts for accuracy, compliance, and performance.
- Regular
health checks
on integrations and platform usage.
- Assist in
automation, reporting enhancements, and analytics
to improve client outcomes.
- Maintain accurate documentation of client processes, changes, and resolutions.
- Providing
guides, FAQs, or best practices
to ensure adoption.
- Regular
business reviews (quarterly/half-yearly)
to align with client goals.
- Advising on
best practices, process optimization, and industry benchmarks
.
- Build strong relationships with client stakeholders and ensure high satisfaction levels.
Skills & Qualifications
- 1–3 years of experience
in Managed Services, Client Support, Customer Success, or Data/Analytics roles (SaaS or IT services preferred).
- Strong
Excel skills
(pivot tables, VLOOKUP, formulas) and comfort with handling large datasets.
- Exposure to
analytics, validation, and reporting
.
- Excellent
communication skills
(verbal & written) with the ability to engage clients professionally.
- Problem-solving mindset with a focus on delivering
client value and operational excellence
.
- Ability to manage multiple clients, priorities, and deadlines simultaneously.
Preferred: Experience in
pharma/insurance domain
or
incentive/compensation-related processes.
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