Customer Support Executive
1 week ago
- Handle incoming customer queries via phone, email, chat, or in-person.
- Provide accurate information about products, services, policies, and promotions.
- Resolve customer complaints efficiently, escalating issues when necessary.
- Maintain records of customer interactions, feedback, and actions taken.
- Assist in processing orders, refunds, and exchanges.
- Coordinate with internal departments (Sales, Operations, Logistics, IT, etc.) to ensure timely resolution of customer concerns.
- Meet performance targets including response time, resolution rate, and customer satisfaction scores.
- Stay updated on product knowledge, company policies, and service standards.
- Support in continuous improvement by providing feedback on recurring customer issues.
Job Type: Full-time
Pay: ₹18, ₹20,000.00 per month
Work Location: In person
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