Front Desk Receptionist

1 week ago

Gurgaon, Haryana, India Dream Jobs Staffing Solution Full time ₹ 4,00,000 - ₹ 8,00,000 per year

A graduate in Hospitality Management or any relevant field is preferred.professionally and promptlyorganisedWe focus

Job Title:

Front Desk Executive Female

Location: Golf Course Road, Near Sector 53 Metro Station, Gurugram

Employment Type: Full-time

Industry: Hospitality / Serviced Apartments

About Us

We operate a premium hospitality set-up consisting of hotel rooms and serviced apartments in the prime location of Golf Course Road, Gurugram. Our focus is on delivering an exceptional guest experience with professionalism, efficiency, and warmth.

Position Overview

The Front Desk Executive will be the first point of contact for guests and visitors, managing all front-office operations, handling guest check-ins/check-outs, and ensuring a seamless guest experience. The role requires a presentable, confident, and customer-oriented professional with excellent communication skills.

Key Responsibilities

  • Greet guests warmly upon arrival and assist them through the check-in/check-out process.
  • Manage reservations, room allocations, and booking confirmations via property management software.
  • Handle guest inquiries, requests, and complaints in a professional and timely manner.
  • Coordinate with housekeeping and maintenance teams to ensure rooms are guest-ready.
  • Maintain the reception area in a clean, organized, and welcoming state.
  • Handle incoming calls, emails, and messages efficiently.
  • Manage guest billing, process payments, and maintain accurate records.
  • Provide information about the property, amenities, and local attractions.
  • Uphold safety and security procedures for guests and property.

Required Skills & Qualifications

  • Female candidates only.
  • Graduate in Hospitality Management or any relevant field preferred.
  • 1 year and above experience in a front office or customer-facing hospitality role.
  • Excellent verbal and written communication skills in English and Hindi.
  • Proficient in MS Office and hotel property management software.
  • Strong interpersonal skills with a guest-first attitude.
  • Presentable, well-groomed, and professional demeanor.
  • Ability to handle multiple tasks and remain calm under pressure.

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