
Floor Manager
18 hours ago
Job Title: Floor Manager
Location: Challani Jewellery Mart, T. Nagar, Chennai
Department: Retail Showroom Operations
Reporting To: Showroom Head / Sales Manager
Job Summary:
The Floor Manager is responsible for overseeing the day-to-day operations of the jewellery showroom floor, ensuring seamless customer experience, sales performance, and staff coordination. The role requires strong leadership, product knowledge, and the ability to maintain showroom standards that reflect the brand's premium image.
Key Responsibilities:
- Supervise daily floor operations and ensure smooth customer service across all counters.
- Allocate and monitor staff duties, attendance, grooming, and overall discipline.
- Ensure product display, lighting, and cleanliness meet company standards.
- Motivate the sales team to achieve daily and monthly sales targets.
- Handle customer escalations and ensure timely resolutions.
- Coordinate with billing, stock, and counter teams for product availability.
- Monitor sales conversions, footfall reports, and prepare daily performance summaries.
- Support management in executing promotional activities, offers, and events.
- Maintain relationships with repeat and high-value customers.
- Train and guide new sales associates on floor etiquette and customer handling.
Qualifications & Experience:
Junior Level
Any Graduate
2–4 years
Jewellery or luxury retail showroom experience
Mid Level
Graduate / Diploma in Retail Management
5–8 years
Jewellery / Lifestyle Retail / Branded Showroom
Senior Level
Graduate / MBA (Retail / Marketing preferred)
8–12 years
Leadership role in Jewellery or Premium Retail
Key Skills & Competencies:
- Strong leadership and team management
- Excellent communication and interpersonal skills
- In-depth product knowledge of gold, diamond, and silver jewellery
- Customer-centric and sales-driven mindset
- Ability to handle pressure and multitask effectively
- Basic computer knowledge (POS/Billing systems preferred)
- Polished grooming and professional presentation
Compensation:
Salary will be commensurate with experience and interview performance.
To Apply:
Share your CV
Email-
Best regards,
Prabhu HR
Challani Jewellery Mart
Job Types: Full-time, Permanent
Pay: ₹35, ₹50,000.00 per month
Benefits:
- Food provided
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
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